At a Glance
- Tasks: Create a safe and welcoming environment for customers while maintaining security.
- Company: Join M&S, a trusted retail brand with a focus on community and customer experience.
- Benefits: Earn £13.96 per hour, enjoy 20% discount, and receive a joining bonus of £200.
- Other info: Flexible benefits, career progression, and industry-leading training await you.
- Why this job: Be part of a team that shapes positive customer experiences and delivers magic moments.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 13.96 - 13.96 £ per hour.
Location: M&S, Shirley RP, 231-239 Winchester Road, Southampton, SO16 6TP
Salary - £13.96 per hour
Guaranteed 40+ hours per week
Joining Bonus: New starters who successfully complete their probation will receive a £200 bonus payment.
Candidate must have 5 years trackable history in the UK.
Creating Safe, Welcoming And Exceptional Store Experiences
At M&S, security is about far more than protecting stores and assets. It is about creating a safe, supportive and welcoming environment for customers and colleagues every day.
As an M&S Security Officer, you will become part of the wider store team, helping deliver the professionalism, reassurance and customer experience expected from one of the UK's most trusted retail brands.
The role
This is a customer-facing role within a premium retail environment where safety, professionalism and service must work together seamlessly. You will be responsible for maintaining a safe and secure environment while also contributing positively to the customer journey and wider store experience.
- Creating a visible, welcoming and reassuring presence within store
- Supporting customers and colleagues professionally and confidently
- Responding appropriately to incidents, theft and security concerns
- Helping de-escalate challenging situations calmly and respectfully
- Working collaboratively with store teams as part of the wider M&S environment
- Delivering high standards of professionalism, communication and customer service at all times
The type of person we are looking for
- Strong communication and people skills
- Professionalism and emotional intelligence
- Confidence and sound judgement
- A calm and positive approach under pressure
- A genuine desire to help customers and colleagues
- Pride in delivering high standards every day
The M&S Gold Standard and Magic Moments
At M&S, we believe the moments that matter most are often the smallest. A warm greeting, a calm response during a difficult situation, or proactively helping a customer can completely shape how someone experiences the store.
You will receive industry-leading training designed specifically for the M&S environment, helping you develop the confidence, communication skills and professionalism needed to deliver these moments consistently.
What You'll Receive
- Competitive pay, with guaranteed 40+ hours per week
- 20% colleague discount, plus complimentary beverages and snacks during your shift
- Full training and ongoing development, including company-funded SIA licence renewal
- Access to industry-leading customer service and retail security programmes
- Career progression opportunities across Mitie and the wider retail security operation
- Employee recognition and reward schemes that celebrate great performance
- A wide range of Mitie benefits, discounts and wellbeing support
This role is about more than security alone. It is about helping customers feel safe, supported and welcomed, while protecting colleagues, stores and the wider M&S environment.
If you are professional, people-focused and want to be part of a team delivering a modern, customer-centric approach to retail security, we would love to hear from you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know.
Join our Mitie Team. Together our diversity makes us stronger.
Apply Now.
Retail Security Officer — Customer Experience Champion in Southampton employer: Mitie Cleaning & Hygiene Services
Mitie is an excellent employer, offering a dynamic work environment on the Sellafield site where innovation and safety are paramount. Employees benefit from a strong culture of collaboration, ongoing professional development opportunities, and the chance to work on high-impact projects that contribute to asset care excellence. With a commitment to quality outcomes and stakeholder engagement, Mitie fosters a rewarding atmosphere for those looking to make a meaningful impact in their careers.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer — Customer Experience Champion in Southampton
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Retail Security Officer — Customer Experience Champion. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Mitie Cleaning & Hygiene Services. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Mitie Cleaning & Hygiene Services
Don’t forget to apply for the Retail Security Officer — Customer Experience Champion role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Mitie Cleaning & Hygiene Services.
We think you need these skills to ace Retail Security Officer — Customer Experience Champion in Southampton
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie Cleaning & Hygiene Services. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie Cleaning & Hygiene Services.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie Cleaning & Hygiene Services.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie Cleaning & Hygiene Services.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mitie Cleaning & Hygiene Services.
