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- Tasks: Manage live operations and ensure safety at Westquay Shopping Centre.
- Company: Join Mitie, a leading facilities management company with a diverse team.
- Benefits: Enjoy competitive pay, employee discounts, and extensive training opportunities.
- Why this job: Be part of a dynamic team ensuring community safety and security.
- Qualifications: SIA CCTV Licence required; strong communication and organisational skills preferred.
- Other info: Flexible shifts, career growth, and a supportive work environment await you.
The predicted salary is between 27 - 35 £ per hour.
Better places, thriving communities. Mitie has a great opportunity at Hammerson Westquay Shopping Centre. We are looking for a Duty Controller to join the team on site. Your shift pattern will be a 4 on 4 off rota (07:00-19:00 & 19:00-07:00) with a pay rate of £16.59 per hour. SIA CCTV Licence is essential for this role.
Benefits:
- Employee Shares Scheme
- Staff Retailer Discount
- Discount Scheme
- Pension Scheme
- Extensive Training Package
- Childcare Vouchers
- Cycle to Work Scheme
- Give as you earn
- Salary Finance
- Competitive Holiday allowance
- Competitive Pay Rate
- Life Cover
- Share Incentive Plan
- Save as you earn
- Virtual GP
- Employee Assistance & Counselling
Job Description:
Main Duties:
- Responsible for the ‘live' operation of the Mitie Team that manages the essential functions of all common and public areas of the shopping centre.
- The Client emergency and evacuation procedures.
- Officer time and attendance.
- Health, safety & welfare of the Mitie site-based team; incidents that affect The Client and Mitie.
- Business Continuity Planning centred on the continued operation of the control room and shopping centre.
- Client building security and safety.
- Providing a high standard of response to telephone and email enquiries.
- Supervision & support for all Mitie on site personnel.
- Provide timely and effective communication to all within the business including and up to the centre manager and client board level on incidents that occur on or affect centre.
- Update and collate incident information, Daily Reports and Flash reports.
- Serious incident tracking and management.
- Absence & lateness reporting.
- Systems Fault reporting.
- Incident management and direction of personnel with support of TL/SSM/SOM where and when applicable.
- Ensure all incidents are logged and managed effectively through to completion.
- Effectively communicate business issues to the relevant centre departments.
- Maintain the standards of the Security for access / egress and visitor regulation.
- To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.
- Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
- To develop and maintain good working relations with applicable local agencies and services.
- Any other reasonable request from management or client.
- Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Quooda.
- Ensure compliance with the CCTV Policy and audit trail.
- Ensure the issue of keys is in line with procedure and fully auditable.
Qualifications:
- SIA CCTV Licence is essential for the role.
- Enthusiastic and motivational.
- Punctual and reliable.
- Organised, able to make decisions.
- Honest, transparent and consistent.
- Gain and hold the respect of others.
- Have a flexible approach with a “can do” attitude.
- Good communication skills.
- Relevant industry experience while not essential is preferred, with ability to understand the features of the industry including licensing.
- Ability to contribute toward a team operation or work on own initiative.
- Effective communication at all levels within the organisation.
- Comprehensive working knowledge of all processes and procedures.
- Excellent report-writing and analytical skills with attention to detail.
- Positive attitude to dealing with people and taking on challenges.
Our market-leading offering provides benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. Salary Finance offers financial wellbeing assistance, including access to earned pay before payday. We offer choices via our lifestyle benefits platform and options to purchase extra holiday, insurance, dental treatment and technology products. There are many choices! We give you access to high street discounts from thousands of retailers, gyms and more through our MiDeals platform. We also offer a cycle-to-work scheme, life cover up to four times salary, enhanced pension contributions, save-as-you-earn and a Mitie Matching Share Plan. We award Mitie Stars as recognition for hard work, with cash prizes and a potential annual top prize of £10,000. We are committed to inclusive recruitment and can make reasonable adjustments during the process if needed. Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients across banking, government sites, hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.
Control Room Manager in Southampton employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the role.
We think you need these skills to ace Control Room Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Control Room Manager role. Highlight your relevant experience, especially in CCTV operations and team management. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of your past experiences that relate to the job description. We love a good story!
Show Off Your Communication Skills: Effective communication is key in this role. Make sure your application reflects your ability to communicate clearly and professionally. Whether it’s your CV or cover letter, keep it concise and engaging – we’re all about clarity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Control Room Manager. Familiarise yourself with the key duties mentioned in the job description, such as incident management and communication protocols. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Showcase Your Communication Skills
As a Duty Controller, effective communication is crucial. Prepare examples from your past experiences where you successfully communicated during incidents or managed a team. Highlight your ability to convey information clearly and concisely, especially under pressure.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled challenging situations in previous roles. Think of specific instances where you had to make quick decisions or manage emergencies. This will showcase your ability to think on your feet, which is essential for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of incidents you might encounter, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
