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- Tasks: Provide top-notch customer service while ensuring a safe environment for everyone.
- Company: Join Mitie, a leading facilities management company with a diverse team.
- Benefits: Earn £16.27 per hour, enjoy paid breaks, and access great employee perks.
- Other info: Flexible shifts, comprehensive training, and opportunities for career progression.
- Why this job: Make a real difference by creating a safe space for customers and colleagues.
- Qualifications: Must hold a current SIA licence and have a checkable employment history.
The predicted salary is between 30000 - 32000 £ per year.
Mitie is looking for Elite security officers who can deliver exceptional customer service whilst providing a highly visible presence that reduces the impact of anti-social behaviour upon colleagues and customers. You must hold a current SIA licence.
Pay rate: £16.27 per hour
Shifts: Various shifts (to be discussed at interview)
Vetting: It is vital that you have a full 5-year checkable employment/education history. Failure to do so could mean your offer will be withdrawn or your employment stopped.
Main Duties:
- To deliver industry leading customer service
- To create a safe environment, free from crime and the fear of crime for customers and colleagues
- To manage anti-social behaviour and build relationships with those that cause this
- Engage with members of the public by providing a welcoming presence
- Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
- Support the Police and crime partnerships where required to aid with the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to Working With Mitie Include:
- Contracted hours
- Annual leave entitlement
- Pension and life insurance schemes
- Free uniform supplied
- SIA Re-licensing programme
- Comprehensive induction and training programme
- Access to Mitie's employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
- Flexible benefits platform, virtual GP, Salary Finance options, and a Choices benefits portal to tailor benefits to your lifestyle
- High street discounts via MiDeals and participate in cycle-to-work schemes
- Life cover is the greater of your annual salary or £10,000
- Save-as-you-earn and a Mitie Matching Share Plan
- Mitie Stars recognises employee hard work with monthly prizes and a top annual prize
Our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please let us know by emailing us.
About Mitie: Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients across banking, government sites, hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.
Retail Elite Security Officer in Somerset employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Elite Security Officer in Somerset
✨Tip Number 1
Make sure you know the company inside out! Research Mitie and understand their values, especially around customer service and safety. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with the public, think of scenarios where you can demonstrate your ability to handle queries and manage anti-social behaviour effectively. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current or former Mitie employees on LinkedIn. They can provide insider tips and might even refer you for the position. Plus, it shows you're proactive and keen to be part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Retail Elite Security Officer in Somerset
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you can create a welcoming environment and handle queries with a friendly approach, just like the role requires!
Be Clear About Your SIA Licence: Don’t forget to mention your current SIA licence in your application. It’s a must-have for this position, so let us know that you’re all set to go right from the start!
Detail Your Employment History: Since we need a full 5-year checkable employment history, be thorough and clear about your past roles. This helps us understand your background and ensures a smooth vetting process.
Apply Through Our Website: We encourage you to apply through our website for a seamless experience. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail Elite Security Officer. Familiarise yourself with Mitie's values and how they prioritise customer service and safety. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering exceptional customer service, prepare examples from your past experiences where you've successfully engaged with the public. Think about situations where you managed difficult interactions or created a welcoming environment, as these will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to anti-social behaviour or crime prevention. Practice your responses to these scenario-based questions, highlighting your problem-solving skills and ability to remain calm under pressure. This will demonstrate your readiness for the challenges of the role.
✨Dress the Part
Even though you might not be in uniform for the interview, dressing smartly shows professionalism and respect for the process. It also reflects your understanding of the importance of appearance in a security role. Plus, it sets a positive tone for the interview!