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- Tasks: Lead and support cleaning teams to ensure high-quality service delivery.
- Company: Join Mitie, the UK's leading facilities management company with a diverse workforce.
- Benefits: Enjoy flexible benefits, competitive pay, and access to training resources.
- Why this job: Make a real difference in a secure environment while developing your leadership skills.
- Qualifications: Experience in supervising teams and strong organisational skills required.
- Other info: Inclusive recruitment process and opportunities for career progression.
The predicted salary is between 36000 - 60000 £ per year.
Better places, thriving communities. We are looking for an experienced Soft Services Supervisor to join our Facilities Management team at HMP Millsike. In this key role, you will lead the Cleaning Team and Stores Operatives, ensuring high standards of service delivery across the prison.
About The Role
- Supervise and support cleaning and stores teams to deliver safe, efficient, and high-quality soft services.
- Oversee daily cleaning operations across the prison estate.
- Manage warehouse/stores processes including stock control, deliveries, and inventory accuracy.
- Ensure full compliance with security procedures, health & safety regulations, and FM standards.
- Maintain accurate records and support audits, inspections, and continuous improvement initiatives.
- Undertake line management responsibilities, including rostering, absence management, and performance management of the team.
- Work closely with prisoners and other partner agencies across the site.
- Work closely with the Head of Facilities Management to deliver service excellence.
- Work closely with the Waste and Sustainability Managers to achieve sustainability targets.
What We’re Looking For
- Experience supervising soft services teams in FM, custodial, healthcare, education, or similar environments.
- Strong leadership, communication, and organisational skills.
- Knowledge of cleaning operations, stock management, and compliance requirements.
- Ability to work safely and effectively within a secure environment (HMPPS vetting required).
- BICSc Certificate in Cleaning Supervision (desirable).
- Full security vetting is required in this role.
- FM-related Qualifications (desirable).
- Proficient IT skills including MS Word and MS Excel.
- Organised with the ability to multi-task, prioritise and manage competing demands.
- Strong understanding and respect for confidentiality.
Benefits
Our market-leading offering provides you with benefits that suit your lifestyle:
- Virtual GP and member of your household.
- Salary Finance scheme – access up to 50% of earned pay before payday and competitive loans.
- Flexible lifestyle benefits platform – Choices (extra days’ holiday, critical illness insurance, dental treatment, technology products).
- High street discounts through MiDeals.
- Cycle-to-work scheme.
- Life cover up to four times your salary.
- Enhanced pension contributions, save-as-you-earn scheme, Mitie Matching Share Plan.
- Mitie Stars recognition – cash prizes and a chance to win top prize of £10,000.
Progressing your career is a top priority. We offer a diverse variety of training and development avenues via a wide selection of learning resources.
Accessibility
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments, please let us know by emailing Ashish Singh at Ashish.Singh@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.
Soft Services Supervisor – HMP Millsike employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Supervisor – HMP Millsike
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience in soft services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching HMP Millsike and its operations. Knowing the ins and outs of the prison environment will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams in the past, especially in high-pressure environments. This will demonstrate your capability to lead the Cleaning Team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Soft Services Supervisor – HMP Millsike
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Soft Services Supervisor role. Highlight your experience in supervising teams and managing cleaning operations, as this will show us you’re the right fit for our Facilities Management team.
Showcase Your Skills: We want to see your strong leadership and organisational skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed teams and maintained high standards of service delivery.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid jargon and focus on what makes you a great candidate for this position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at HMP Millsike.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Soft Services Inside Out
Make sure you brush up on your knowledge of soft services, especially in a custodial environment. Be ready to discuss your experience supervising cleaning teams and managing stock processes, as this will show you understand the role's demands.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership abilities. Think about times when you've successfully managed a team, handled performance issues, or improved service delivery. This will help you stand out as a strong candidate for the supervisory role.
✨Familiarise Yourself with Compliance Standards
Since compliance is crucial in this role, make sure you know the relevant health and safety regulations and security procedures. Being able to discuss how you've ensured compliance in past roles will demonstrate your suitability for the position.
✨Showcase Your Organisational Skills
Be prepared to talk about how you manage competing demands and prioritise tasks. Use specific examples from your previous roles to illustrate your organisational skills, as this is key for overseeing daily operations effectively.
