At a Glance
- Tasks: Lead and inspire teams in security and cleaning at a vibrant shopping centre.
- Company: Join a leading FTSE 100 company with a focus on community and innovation.
- Benefits: Enjoy flexible working, competitive salary, and a range of lifestyle benefits.
- Other info: Access to training, career progression, and a supportive, inclusive work environment.
- Why this job: Make a real impact in a key retail destination while developing your leadership skills.
- Qualifications: Proven leadership experience in soft services, ideally in security and cleaning.
The predicted salary is between 50000 - 55000 £ per year.
This is a high‑impact leadership role responsible for driving a high‑performing, engaged and customer‑focused Security and Cleaning function within a key retail destination. You will lead from the front, developing your teams, shaping strategy and embedding a culture of accountability, excellence and continuous improvement. Southside is a key destination within the Landsec (FTSE 100) portfolio, recently refurbished and central to the Wandsworth community. This role offers the opportunity to influence large‑scale operational delivery while building strong stakeholder relationships and driving forward‑thinking service strategies.
Key Responsibilities
- Leadership & People Management
- Provide visible, hands‑on leadership to Security and Cleaning teams, fostering a high‑performance, values‑led culture.
- Lead, coach and develop direct reports, setting clear objectives, conducting performance reviews and supporting career progression.
- Build a strong succession pipeline through coaching, mentoring and talent development.
- Ensure effective workforce planning, recruitment and retention aligned to business needs and diversity goals.
- Champion Mitie One Code and Elevate principles, embedding them into everyday behaviours.
- Operational Leadership & Strategy
- Own and deliver best‑in‑class soft services through clear standards, governance and continuous improvement.
- Translate strategic objectives into operational delivery plans, aligning teams to wider business goals.
- Drive a proactive, data‑led approach to performance using systems such as Merlin, Workplace+ and client reporting tools.
- Ensure consistent, compliant service delivery across all areas of the estate, both internal and external.
- Stakeholder Engagement
- Build strong, credible relationships with clients, contractors and stakeholders across the estate.
- Act as a key representative for soft services, confidently leading audits, inspections and performance reviews.
- Collaborate with cross‑functional teams (QHSE, ESG, H&S, HR) to deliver aligned outcomes.
- Performance & Compliance
- Take full ownership of KPIs, SLAs and service standards, holding teams accountable for delivery.
- Lead a culture of safety and compliance, ensuring adherence to all statutory, ISO and British Standards.
- Proactively manage risk, including H&S, fire safety and operational compliance.
- Financial & Commercial Accountability
- Manage operational budgets (service charge and non‑recoverable), ensuring cost‑effective delivery without compromising quality.
- Identify efficiencies and value‑add opportunities to enhance service delivery and asset value.
- Customer Experience & Innovation
- Champion a best‑in‑class guest experience through engaged, service‑driven teams.
- Drive innovation in service delivery, sustainability and technology adoption.
- Continuously review and improve processes to enhance efficiency and experience.
What We're Looking For
- Proven leadership experience in soft services, with Security and Cleaning experience desirable.
- A strong people leader with a track record of building high‑performing, engaged teams.
- Commercially astute with experience managing budgets and driving performance outcomes.
- Confident communicator with strong stakeholder management skills.
- Data‑driven mindset with experience using operational systems and performance metrics.
- Strong organisational skills with the ability to prioritise and lead in a fast‑paced environment.
- IOSH qualification desirable.
Benefits
- Our market‑leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household.
- We offer financial wellbeing assistance through our Salary Finance scheme.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices.
- We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform.
- Life cover of up to four times your salary is available.
- We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
- We award our employees with Mitie Stars as recognition for their hard work.
- Progressing your career is therefore a top priority for us.
- We are committed to ensuring our recruitment process is inclusive and accessible to all.
Soft Services Manager - Security employer: Mitie Cleaning & Hygiene Services
At Landsec, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. As a Soft Services Manager at Southside Shopping Centre, you will benefit from a comprehensive range of perks including flexible lifestyle benefits, financial assistance, and extensive training opportunities, all within a supportive environment that champions innovation and excellence in service delivery.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Soft Services Manager - Security
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Soft Services Manager role.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've built high-performing teams. They want to see that you can lead from the front and drive results.
✨Tip Number 3
Be proactive! If you see a job you like, don’t just wait for the application process. Reach out to someone at the company, express your interest, and ask about the role. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in soft services, security, and cleaning. Mention any relevant courses or certifications during interviews to show you're committed to continuous improvement and innovation.
We think you need these skills to ace Soft Services Manager - Security
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Soft Services Manager role. Highlight your leadership experience in security and cleaning, and show how you can drive a high-performance culture. We want to see how your skills align with our values!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've improved team performance or enhanced service delivery. We love seeing data-driven results that demonstrate your impact.
Be Authentic:Let your personality shine through in your application. We’re looking for confident communicators who can build strong relationships. Share your passion for customer experience and innovation, and let us know what makes you tick!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, dive deep into the role of a Soft Services Manager. Understand the key responsibilities, especially around leadership and operational strategy. Familiarise yourself with the specific systems mentioned in the job description, like Merlin and Workplace+, as this shows you're proactive and ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing security and cleaning teams. Think about times when you’ve fostered a high-performance culture or developed team members. This is your chance to demonstrate how you can lead from the front and build engaged teams.
✨Engage with Stakeholders
Since stakeholder engagement is crucial for this role, come prepared with examples of how you've built strong relationships in previous positions. Be ready to discuss how you would approach audits and performance reviews, showcasing your confidence and communication skills.
✨Be Data-Driven
Highlight your experience with data-driven decision-making. Prepare to discuss how you've used performance metrics to drive improvements in service delivery. This will show that you not only understand the importance of KPIs and SLAs but also know how to leverage them for success.
