At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, paid breaks, and access to great employee perks.
- Other info: Great opportunities for progression and development in a supportive environment.
- Why this job: Make a real difference in your community by protecting customers and colleagues.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 27500 - 30000 £ per year.
Pay Rate £13.23
Shifts: Various shifts to be discussed at interview.
Job Overview: Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting: It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties:
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
EEO Statement: We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
SIA-Licensed Retail Security Specialist — Protect & Serve employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where safety and customer service are paramount. With comprehensive training programmes, progression opportunities, and a range of employee benefits including financial services and retail discounts, working as a Retail Security Specialist with Mitie not only provides a rewarding career but also ensures a safe and inclusive environment for all staff and customers.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SIA-Licensed Retail Security Specialist — Protect & Serve
✨Tip Number 1
Get to know the company! Research Mitie and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Retail Security Specialist, you'll need to deliver top-notch service. Role-play scenarios with friends or family to get comfortable handling various situations that may arise in-store.
✨Tip Number 3
Network like a pro! Connect with current or former Mitie employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Mitie team. Don’t miss out on this opportunity!
We think you need these skills to ace SIA-Licensed Retail Security Specialist — Protect & Serve
Some tips for your application 🫡
Show Off Your Customer Service Skills:In your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for customers and colleagues alike.
Be Clear About Your SIA Licence:If you hold a current SIA licence or certificates, mention it upfront! If not, don’t worry—just let us know if you're open to training. We’re all about helping you get the qualifications you need.
Detail Your Employment History:Remember, we need a full 5-year checkable employment/education history. Be thorough and honest in this section to avoid any hiccups later on. It’s better to be upfront from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Specialist. Familiarise yourself with the importance of customer service in this role and how it ties into creating a safe shopping environment.
✨Showcase Your SIA Knowledge
If you hold an SIA licence or certificates, be ready to discuss your experience and how it applies to the job. If you're in training, express your eagerness to learn and how you plan to utilise your training in the role.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like dealing with theft or managing conflict. Think of examples from past experiences where you successfully resolved similar issues, as this will demonstrate your problem-solving skills.
✨Emphasise Teamwork and Communication
Highlight your ability to work with store management and law enforcement. Discuss any previous experiences where you collaborated with others to enhance safety or improve customer service, as this is crucial for the role.
