Service Support Supervisor

Service Support Supervisor

Full-Time 27100 - 27100 £ / year (est.) No working from home possible
Mitie Cleaning & Hygiene Services

At a Glance

  • Tasks: Lead a team to manage waste operations and ensure compliance across multiple sites.
  • Company: Join a leading company in waste management with a focus on sustainability.
  • Benefits: Enjoy career growth, flexible working options, and a range of employee perks.
  • Other info: Inclusive recruitment process with support for applicants with disabilities.
  • Why this job: Make a positive impact on the environment while developing your career.
  • Qualifications: Strong organisational skills and experience in client management are essential.

The predicted salary is between 27100 - 27100 £ per year.

Hours: 40 hours per week, Monday to Friday

Location: Rolls Royce - Ripley - Derby Road

Responsibilities:

  • Work in partnership with the Account Manager and operations team to deliver against the key objectives for the contract.
  • Support the Account Manager to provide waste data analysis and detailed feedback to the client.
  • Support scheduling, booking and confirming waste collections across multiple sites.
  • Manage waste and recycling sub-contractors’ paperwork, including scanning, filing and uploading of all waste compliance documentation and ensuring these remain up to date.
  • Maintain and continually review all processes and systems currently in place, and offer initiatives where possible.

Qualifications:

  • Proficient with Microsoft Excel and PowerPoint.
  • Strong organisational and multitasking skills, with the ability to prioritise tasks.
  • Stakeholder and client management experience.
  • Organised, proactive and adaptable attitude.
  • Preferably waste management knowledge.

Benefits:

  • Career progression and development.
  • Virtual GP service via video or phone.
  • Financial wellbeing assistance (Salary Finance scheme).
  • Flexible lifestyles platform (Choices) – purchase extra holiday days, critical illness insurance, dental treatment, technology products.
  • High‑street discounts via MiDeals platform.
  • Cycle‑to‑work scheme.
  • Life cover up to four times your salary.
  • Enhanced pension contributions.
  • Save‑as‑you‑earn scheme.
  • Mitie Matching Share Plan (possible free shares).

EEO Statement: We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.

Service Support Supervisor employer: Mitie Cleaning & Hygiene Services

At Mitie, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters career progression and personal development. Located in Ripley, our team enjoys a range of benefits including flexible lifestyle options, financial wellbeing assistance, and a commitment to inclusivity, making it a rewarding place to work for those seeking meaningful employment in the waste management sector.

Mitie Cleaning & Hygiene Services

Contact Details:

Mitie Cleaning & Hygiene Services Recruitment Team

We think you need these skills to ace Service Support Supervisor

Waste Data Analysis
Scheduling
Booking and Confirming Collections
Document Management
Process Review
Microsoft Excel
Microsoft PowerPoint