At a Glance
- Tasks: Lead cleaning teams and ensure top-notch service across various sites.
- Company: Join Mitie, a leader in cleaning and hygiene services with a diverse workforce.
- Benefits: Enjoy flexible benefits, financial support, and recognition rewards.
- Other info: Inclusive recruitment process with support for all applicants.
- Why this job: Make a real difference in service delivery while developing your management skills.
- Qualifications: Management experience in cleaning and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
SERVICE SUPPORT MANAGER – CLEANING at Mitie Cleaning & Hygiene Services (Chelmsford, Essex). This is a contract position across multiple locations in retail and commercial sites, with a weekly work load of 37.5 hours. We are seeking a Service Support Manager who will deliver excellent service standards while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.
Responsibilities
- Build strong relationships with contract clients and conduct audit inspections.
- Monitor performance against SLAs and cleaning specifications.
- Manage daily employee wages and ensure Health & Safety compliance.
- Follow statutory Fire and Safety regulations to mitigate risks.
- Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
Qualifications
- Previous management experience in soft services/cleaning within facilities management.
- Excellent customer service and communication skills.
- Strong organisational and time‑management abilities.
- IT literacy, especially in Microsoft Office.
- Full UK clean driving licence (company car provided).
- IOSH Health & Safety qualification desirable.
Benefits
- Access to a virtual GP service for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through the Choices platform – extra holiday days, insurance, dental care, tech products, high‑street discounts, cycle‑to‑work scheme, enhanced pension contributions, and Mitie Matching Share Plan.
- Recognition through Mitie Stars, with monthly cash prizes and a chance to win £10,000 at year‑end.
Our Commitment to Inclusion
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example, dyslexia, anxiety, autism, a mobility or hearing impairment) and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing Cory Ambler at cory.ambler@mitie.com. Since 1987, Mitie’s 76,000 employees have been maintaining companies globally, and we are proud to offer a diverse and supportive working environment.
Service Support Manager - Cleaning in Great Chesterford employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an exceptional employer, offering a supportive and inclusive work environment in Chelmsford, Essex. With a strong focus on employee wellbeing, we provide access to a virtual GP service, financial support options, and flexible lifestyle benefits, ensuring our team members thrive both personally and professionally. Join us to build meaningful relationships with clients while enjoying opportunities for growth and recognition through our Mitie Stars programme.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Manager - Cleaning in Great Chesterford
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Mitie and their service standards. Show us you understand their values and how you can contribute to maintaining those high standards in cleaning and hygiene.
✨Tip Number 3
Practice your communication skills! As a Service Support Manager, you'll need to build strong relationships with clients. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Support Manager - Cleaning in Great Chesterford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Support Manager role. Highlight your previous management experience in cleaning and soft services, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your organisational skills and how you’ve successfully managed compliance in past positions.
Showcase Your IT Skills:Since IT literacy is key, make sure to mention your proficiency in Microsoft Office. If you have any specific examples of how you've used these skills in your previous roles, include them!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with Mitie!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning specifications and compliance procedures relevant to the role. Be ready to discuss how you would ensure these standards are met across multiple locations, as this will show your understanding of the job's requirements.
✨Showcase Your Management Experience
Prepare examples from your previous management roles in soft services or cleaning. Highlight specific situations where you successfully built relationships with clients or improved service delivery, as this will demonstrate your capability to handle the responsibilities of a Service Support Manager.
✨Emphasise Health & Safety Knowledge
Brush up on your knowledge of Health & Safety regulations and statutory Fire and Safety protocols. Be prepared to discuss how you would ensure compliance and mitigate risks in your role, as this is crucial for maintaining a safe working environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage performance against SLAs. Think of past experiences where you had to monitor performance or conduct audits, and be ready to explain your approach and outcomes.
