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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service in a fast-paced helpdesk.
- Company: A leading facilities management company in Greater Manchester.
- Benefits: Comprehensive benefits package to support your lifestyle and career growth.
- Why this job: Make a real difference by motivating your team and enhancing client care.
- Qualifications: Strong leadership skills and experience in service-oriented environments.
- Other info: Join a vibrant team focused on innovation and exceptional service delivery.
The predicted salary is between 36000 - 60000 £ per year.
A leading facilities management company in Greater Manchester seeks a Service Delivery Manager to oversee operations within a fast-paced helpdesk environment. You will motivate your team to deliver exceptional customer service and ensure that all SLAs and KPIs are met consistently.
Ideal candidates will have:
- Strong relationship-building skills
- Experience leading teams
- A knack for innovative problem-solving in a service-oriented setting
The position offers a range of comprehensive benefits to support your lifestyle.
Service Delivery Manager — 24/7 FM Helpdesk & Client Care employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager — 24/7 FM Helpdesk & Client Care
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer service. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and problem-solving skills.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've met SLAs and KPIs in previous roles. This will demonstrate your capability and commitment to delivering exceptional service.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the Service Delivery Manager position. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Service Delivery Manager — 24/7 FM Helpdesk & Client Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your experience in leading teams and delivering exceptional customer service, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our fast-paced helpdesk environment. Share specific examples of how you've motivated teams and met SLAs and KPIs in previous roles.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention any innovative solutions you've implemented in service-oriented settings. We love candidates who can think outside the box!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your SLAs and KPIs
Before the interview, brush up on what SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are relevant to the role. Be ready to discuss how you've successfully met these in past positions, as this will show your understanding of the expectations in a fast-paced helpdesk environment.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams. Think about specific situations where you motivated your team to achieve exceptional customer service. This will demonstrate your capability to inspire others and manage operations effectively.
✨Problem-Solving Scenarios
Expect to be asked about how you handle challenges. Prepare a couple of real-life examples where you innovatively solved problems in a service-oriented setting. This will showcase your ability to think on your feet and adapt to changing circumstances.
✨Build Rapport with Interviewers
Remember, relationship-building is key in this role. During the interview, engage with your interviewers by asking insightful questions about their team dynamics and company culture. This not only shows your interest but also helps you assess if the company is the right fit for you.
