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- Tasks: Lead a dynamic team to deliver top-notch customer service in a fast-paced environment.
- Company: Join Mitie, the UK's leading facilities management and professional services company.
- Benefits: Enjoy flexible benefits, extra holiday days, and a chance to win cash prizes.
- Why this job: Make a real impact by innovating and improving service delivery every day.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Service Delivery Manager role at Mitie Cleaning & Hygiene Services.
Position Overview
Working within the Helpdesk in a fast paced and challenging environment, you will provide Facilities Management support and Customer Service 24/7, 365 days per year. You will motivate and drive your team to deliver an effective service through coaching, mentoring, development and quality management, ensuring exceptional service every day. You will also think and act innovatively to generate ideas and different ways of working.
Main Duties
- Build professional relationships with clients and internal stakeholders, utilizing experience and available resources to maintain and improve these relationships and strengthen Mitie’s relationship with clients.
- Ensure SLA’s/KPI’s are delivered.
- Ensure sufficient operational resources to meet customer requirements.
Person Specification
- Driven and dynamic individual who constantly evaluates their own performance.
- Innovative thinker capable of evaluating situations and generating improvement ideas.
- Experienced / natural persuader who can influence people positively.
- Experience leading and motivating a team, preferably within a customer service or helpdesk / call centre or FM environment.
Information Security
- Ensure compliance with Mitie’s information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents.
Benefits
Our market‑leading offering provides benefits that suit your lifestyle, including a virtual GP, financial well‑being assistance via a Salary Finance scheme, flexible lifestyle benefits platform Choices, extra holiday days, critical illness insurance, dental treatment, technology products, MiDeals discounts, cycle‑to‑work scheme, life cover, enhanced pension contributions, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan. We award employees with Mitie Stars recognition, cash prizes, and a chance to win a top prize of £10,000.
Company Background
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving household names in banking, critical government sites, hospitals and schools.
Equal Opportunities
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Cory Ambler at.
Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
Service Delivery Manager employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mitie on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to service delivery and team management. Think about your past experiences and how they align with what Mitie is looking for. We want you to shine!
✨Tip Number 3
Show off your innovative side! Be ready to discuss how you've improved processes or motivated teams in previous roles. Mitie loves fresh ideas, so let your creativity flow during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Mitie team. Let’s get you that job!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your experience in customer service and team leadership, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Innovation: Since we value innovative thinkers, don’t hesitate to share examples of how you've improved processes or generated new ideas in previous roles. This will help us see your potential to think outside the box and drive our service delivery forward.
Highlight Relationship Building Skills: Building strong relationships is crucial in this role. Use your application to demonstrate how you've successfully managed client relationships or collaborated with internal teams in the past. We love seeing candidates who can connect with others effectively!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Let’s get your application in!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Delivery Manager inside out. Familiarise yourself with Mitie's values and how they align with your own experiences in facilities management and customer service.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've motivated and led teams in the past. Think about times when you’ve coached or mentored others, and be prepared to share those stories to demonstrate your ability to drive performance.
✨Think Innovatively
Mitie is looking for someone who can think outside the box. Come prepared with ideas on how you could improve service delivery or enhance client relationships. This shows that you're proactive and ready to contribute from day one.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if it’s the right fit for you.
