Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact, managing requests and ensuring smooth service delivery.
- Company: Join Mitie, a leading facilities management company with a global presence.
- Benefits: Enjoy flexible benefits, discounts, life cover, and enhanced pension contributions.
- Why this job: Make a real difference by helping customers and improving service efficiency.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Inclusive recruitment process with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
As the first line of contact for the Mitie team, you will answer calls, emails and all communications channels to assist with workflow and operational delivery of client requests and activities. As a Service Delivery Agent you will be responsible for managing the flow of requests received to ensure a continuous and efficient service, meeting the needs of customers and making full use of the available information and equipment. You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLAs. You should be able to work under pressure to meet challenging deadlines while effectively managing workloads.
Main Duties
- Generate and distribute work requests, work orders and task documents to inform and notify service delivery areas and individuals of output requirements.
- Update systems and databanks so that all planning & scheduling systems are fully maintained & up to date and reflect latest status/baseline data, resources and contract requirements.
- Undertake a range of customer related activity including dealing with complaints, explain options and describe product or benefit features.
- Schedule resources effectively and efficiently to meet work requirements, ensuring skill sets are allocated appropriately to maximise utilisation and efficiency of activity delivery.
- Complete and update quality & safe working documents (e.g. quality documentation, safe working permits, etc.) and provide information registers as required.
- Provide information to internal & external stakeholders for scheduling & planning purposes and processes (e.g. work orders, technical specifications, documents, maintenance processes & procedures, etc.) so they are aware of business & legal approaches and obligations.
This job description is intended to give the post holder an appreciation of the role envisaged for the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform and a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. We award our employees with Mitie Stars as recognition for their hard work.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, please let us know by emailing Christian Kalugin at Chris.Kalugin@mitie.com.
About Mitie
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Job Details
- Seniority Level: Entry level
- Employment type: Full‑time
- Job function: Other
- Industry: Facilities Services
Apply Now
Please submit your application through our career portal.
Service Delivery Agent employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Agent
✨Tip Number 1
Get to know the company! Research Mitie and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Delivery Agent, you'll be the first point of contact. Role-play common scenarios with friends or family to boost your confidence in handling calls and emails effectively.
✨Tip Number 3
Network like a pro! Connect with current or former Mitie employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a big difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Mitie team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Delivery Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Agent role. Highlight your experience in managing communications and workflows, as this is key to impressing us at Mitie.
Showcase Your Skills: We want to see how you handle pressure and meet deadlines. Include examples of when you've successfully managed workloads or dealt with customer complaints to demonstrate your problem-solving skills.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our career portal! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Agent. Familiarise yourself with the key tasks like managing requests, updating systems, and handling customer complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact, communication is key. Prepare examples of how you've effectively communicated in previous roles, whether it’s resolving issues or explaining options to customers. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Your Ability to Work Under Pressure
The job requires managing workloads and meeting deadlines. Think of specific instances where you've successfully handled pressure in past jobs. Share these stories to illustrate your ability to stay calm and efficient when things get hectic.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, performance metrics, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
