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- Tasks: Ensure safety and security at a prestigious retail outlet while assisting visitors and staff.
- Company: Join Mitie Cleaning & Hygiene Services, a leader in facilities management.
- Benefits: Enjoy competitive pay, flexible benefits, and career progression opportunities.
- Why this job: Be part of a dedicated team making a real impact in a dynamic environment.
- Qualifications: Customer service skills and a valid SIA Licence are essential.
- Other info: Inclusive culture with ongoing training and recognition for your hard work.
Security Officer – Retail and Leisure Outlet
Full Time – Permanent | Average 38 hours per week
Pay Rate: ÂŁ13.95 per hour
Summary & Purpose Of The Role
We are seeking a professional, proactive, and customer‑focused Security Officer to join our dedicated team at a prestigious retail outlet. In this high‑profile position, you will play a vital role in maintaining the safety, security, and wellbeing of all staff, visitors, and brand partners. Working alongside experienced security professionals, you will uphold the highest standards of service, protection, and compliance.
Key Responsibilities
- Conducting regular patrols and continuous monitoring to protect people, assets, and property, following Assignment Instructions and all Health & Safety procedures.
- Acting as an ambassador for the outlet—delivering a welcoming, professional presence and assisting visitors, staff, and brand partners.
- Leading or supporting responses to incidents, emergencies, and evacuations, ensuring procedures are followed swiftly and correctly.
- Working closely with fellow team members to maintain a united, effective approach, especially during busy or high‑pressure situations.
- Identifying and reporting suspicious activity, taking proactive measures to prevent theft, damage, or breaches.
- Ensuring safety throughout evening operations and contributing to the smooth management of the night‑time economy.
- Overseeing vehicle movements within the Centre to prevent congestion and maintain a safe environment.
- Remaining alert to signs of fire, flooding, or other hazards, and taking prompt action where required.
Skills & Experience Required
- Excellent written and verbal communication skills, with clarity and professionalism.
- Strong customer service background, with the ability to stay calm, confident, and approachable.
- Ability to work independently and as part of a team.
- Valid SIA Licence (Door Supervisor or Security Guarding).
- Composure under pressure and sound judgement in challenging situations.
- High attention to detail, proactive attitude, and strong time‑management skills.
- 5-year checkable work history.
Why Join Us?
You’ll be part of a respected, supportive team in a retail and leisure environment where quality service and professionalism are valued.
What We Offer
Supportive and inclusive team culture
- Clear pathways for career progression
- Tailored training and development opportunities
- Biannual KPI‑based bonuses
- Cycle to Work scheme
- Exclusive retail and holiday discounts
- Reward and recognition schemes with cash‑value awards
- Save As You Earn & Share Incentive Plans
- Life insurance and access to a 24/7 GP
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 — giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other, Information Technology, and Management
Industries: Facilities Services
Referrals increase your chances of interviewing at Mitie Cleaning & Hygiene Services by 2x
Location: Portsmouth, Southampton, Fareham, Emsworth, Lymington, Isle Of Wight, Otterbourne, Oakhanger, Bordon (UK).
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Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Security Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for security roles. Practice your responses, focusing on your customer service skills and how you handle pressure. Confidence is key!
✨Tip Number 3
Show up early for your interview! This not only demonstrates your punctuality but also gives you a chance to observe the environment and get a feel for the team dynamics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive resources that can help you stand out.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Show Your Customer Focus: In your application, highlight your customer service experience. We want to see how you can maintain a welcoming and professional presence, just like the role requires!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to demonstrate your excellent communication skills, which are key for this position.
Tailor Your Experience: Make sure to tailor your application to reflect the specific responsibilities of the Security Officer role. Mention any relevant experience with safety protocols or incident management to stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed by us. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Security Officer at Mitie. Familiarise yourself with their focus on customer service and safety protocols. This will help you tailor your answers to show how you can contribute to their team.
✨Showcase Your Communication Skills
As a Security Officer, excellent communication is crucial. Prepare examples from your past experiences where you effectively communicated in high-pressure situations. This will demonstrate your ability to remain calm and professional, which is essential for the role.
✨Demonstrate Team Spirit
Mitie values collaboration among its security professionals. Be ready to discuss how you've worked as part of a team in previous roles. Highlight any instances where you supported colleagues during challenging situations, showcasing your commitment to teamwork.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential incidents you might face as a Security Officer and how you would handle them. This preparation will help you respond confidently and show your proactive mindset.
