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- Tasks: Manage scheduling for engineering tasks and provide administrative support.
- Company: Mitie is a leading facilities management company with a commitment to thriving communities.
- Benefits: Enjoy flexible lifestyle benefits, high street discounts, and a cycle-to-work scheme.
- Why this job: Join a supportive team, gain valuable experience, and contribute to impactful community services.
- Qualifications: Proficiency in MS Office and strong communication skills are essential.
- Other info: This role requires passing BPSS security clearance.
The predicted salary is between 22000 - 33000 £ per year.
Better places, thriving communities. At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We\’re looking for a Scheduler who will deliver excellent service standards, while meeting SLA agreements and adhering to job allocation schedules.
Role Responsibilities
- Manage the overall activity of the national engineering team and delegated jobs.
- Utilise systems and processes to deploy the correct engineering resources.
- Ensure first-time fixes for customers using internal engineers or subcontractors.
- Oversee job completion, documentation, and material accountability.
- Reallocate and follow up on incomplete jobs to ensure resolution.
What We\’re Looking For
- Experience in service delivery or contact centre environments.
- Creative problem-solving using technology and data.
- Strong IT skills and system proficiency.
- Ability to work effectively under pressure in a fast-paced setting.
- Eligibility to pass BPSS security clearance.
What We Offer You
- Access to a virtual GP for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
Our market-leading offering provides you with benefits that suit your lifestyle. We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. We also offer a cycle-to-work scheme. Life cover of up to four times your salary is available. We provide enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). Mitie Stars recognise hard work with cash prizes up for grabs each month and a top prize of ₭10,000 at the end of the year.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing Cory Ambler at cory.ambler@mitie.com.
Join our Mitie Team.
- Apply Now
Together our diversity makes us stronger.
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Scheduler employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Scheduler, such as managing calls and logging jobs. This will help you understand what the role entails and allow you to speak confidently about your relevant experience during interviews.
✨Tip Number 2
Brush up on your MS Excel skills, as proficiency in this software is essential for the role. Consider taking a quick online course or tutorial to ensure you're comfortable with functions that can help in scheduling and reporting.
✨Tip Number 3
Prepare to demonstrate your customer service skills. Think of examples from your past experiences where you effectively managed client inquiries or resolved issues, as this will be crucial in showcasing your fit for the role.
✨Tip Number 4
Research Mitie Cleaning & Hygiene Services and their values. Understanding the company culture and how they operate will not only help you tailor your responses but also show your genuine interest in being part of their team.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Scheduler role. Emphasise your administrative support capabilities, proficiency in MS Office, and any experience with scheduling or managing tasks.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific duties from the job description, such as managing calls and liaising with subcontractors, to demonstrate your understanding of the position.
Highlight Customer Service Skills: Since the role requires excellent customer service, include examples of how you've successfully managed client relationships or resolved issues in previous positions. This will show your proactive approach and ability to work under pressure.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Scheduler role.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Your Organisational Skills
As a Scheduler, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised schedules or managed competing priorities.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you would handle client and engineer interactions during the interview.
✨Familiarise Yourself with Relevant Software
Proficiency in MS Word, Excel, and PowerPoint is essential. Brush up on these tools before your interview, and be ready to discuss how you've used them in previous roles to support scheduling and administrative tasks.
✨Demonstrate Customer Service Orientation
The role requires a proactive approach to customer service. Think of specific instances where you went above and beyond to assist clients or colleagues, and be prepared to share these stories during your interview.