At a Glance
- Tasks: Engage with the public, ensure safety, and support railway staff on SWR services.
- Company: Join Mitie, a leader in security and community engagement.
- Benefits: Earn £15.82 per hour, guaranteed 40 hours weekly, plus exclusive discounts and training.
- Other info: Flexible hours, dynamic work environment, and opportunities for career growth.
- Why this job: Make a real difference in passenger safety while gaining valuable experience.
- Qualifications: SIA Door Supervisor Licence required; experience in security or law enforcement preferred.
The predicted salary is between 33100 - 33100 € per year.
Better places, thriving communities.
Location: Salisbury
Hourly Rate: £15.82 per hour
Contract Type: Relief – Guaranteed 40 hours per week with the option for additional shifts
Availability: Must be flexible to work across all days and hours
Mitie is seeking reliable and dedicated Reassurance Officers to join our team on an exciting new contract with South Western Railway. This unique role is based onboard SWR services and involves actively engaging with the public, ensuring safety and compliance with Railway Byelaws. You will play a vital role in maintaining a secure environment, offering reassurance to passengers, and supporting railway staff where necessary.
Key Responsibilities
- Patrol trains across the SWR network to monitor compliance with Railway Byelaws
- Provide a visible, reassuring presence onboard trains and at stations
- Engage with members of the public to promote safety and prevent antisocial behaviour
- Support railway staff with any incidents or enforcement needs
- Respond promptly and professionally to onboard or station-based emergencies
- Handle and operate body-worn video cameras in line with protocol
- Report and document incidents, including preparing statements for submission to British Transport Police
- Assist with the removal of non-compliant or disruptive individuals from trains or stations as required
- Provide excellent customer service to passengers, offering information and assistance
- Adhere to all Health & Safety and site‑specific operational procedures
- Undertake any additional reasonable duties as requested by senior staff or station management
What We’re Looking For
- Valid and in‑date SIA Door Supervisor Licence (required)
- Previous experience in transport, public‑facing security, or law enforcement preferred
- Confidence in dealing with challenging situations professionally and calmly
- Strong communication skills with a customer‑focused approach
- Ability to work independently while following procedures
- Willingness to work flexible hours, including weekends and public holidays
What We Offer
- Competitive pay at £15.82 per hour
- Guaranteed minimum 40 hours per week, with opportunities for more
- Life cover of at least £10,000
- Access to Virtual GP services
- Exclusive savings through MiDeals (discounts at major retailers and leisure providers)
- Recognition through Mitie Stars – with prizes of up to £10,000
- Access to a wide range of training and development opportunities
We are committed to ensuring our recruitment process is inclusive and accessible to all.
Response Officer in Salisbury employer: Mitie Cleaning & Hygiene Services
Mitie is an excellent employer for those seeking a rewarding role as a Response Officer, offering competitive pay and guaranteed hours in the vibrant city of Salisbury. With a strong commitment to employee development, you will have access to extensive training opportunities and recognition programmes, fostering a supportive work culture that values your contributions. Join us to make a meaningful impact on community safety while enjoying exclusive benefits and a flexible working environment.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Response Officer in Salisbury
✨Tip Number 1
Get to know the company! Research Mitie and the SWR network. Understanding their values and mission will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Response Officer, you'll need to engage with the public and handle challenging situations. Role-play scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Be flexible and ready to adapt. The role requires working various hours, so highlight your availability and willingness to take on shifts when you chat with recruiters. It shows you're committed and ready to jump in!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Response Officer in Salisbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in transport or public-facing roles. We want to see how your skills align with the responsibilities of a Response Officer.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about safety and customer service. We love seeing genuine enthusiasm for the role.
Showcase Your Communication Skills:Since this role involves engaging with the public, make sure to demonstrate your strong communication skills in your application. We’re looking for candidates who can handle challenging situations with confidence.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Response Officer. Familiarise yourself with Railway Byelaws and think about how you would handle various scenarios that may arise on the job. This will show your potential employer that you're serious about the role.
✨Showcase Your Communication Skills
As a Response Officer, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully engaged with the public or handled challenging situations in the past.
✨Demonstrate Your Customer Service Mindset
This role requires a customer-focused approach, so be ready to discuss how you prioritise passenger safety and satisfaction. Share specific instances where you provided excellent service or resolved conflicts, as this will highlight your suitability for the position.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would respond to emergencies or non-compliant individuals. Practising these responses can help you feel more prepared and confident when it comes time to answer.
