At a Glance
- Tasks: Drive revenue and build relationships with key accounts in the Fire & Security sector.
- Company: Join a leading company focused on client satisfaction and service excellence.
- Benefits: Enjoy flexible benefits, financial wellbeing support, and career development opportunities.
- Other info: Dynamic role with opportunities for mentorship and professional growth.
- Why this job: Make a real impact by enhancing client relationships and driving growth.
- Qualifications: Experience in Fire & Security, strong customer service, and account management skills.
The predicted salary is between 50000 - 65000 £ per year.
The Key Account Manager is responsible for driving revenue across a defined region with defined Key Accounts. This role is high-impact with the focus on building relationships, retention, and growth of the company’s key accounts within the Fire & Security sector. This role supports the development of client relationships, commercial performance, and service excellence across the key accounts, ensuring the development of long-term partnerships, compliance, and best in class delivery.
The position blends system knowledge within both the fire and security sector, sales, service planning, customer service and operational oversight, driving a customer-centric culture that differentiates the business in a highly regulated industry. They will play a key part in strengthening our footprint with both new and existing key customers.
Job Objectives And Responsibilities
- Client Strategy & Relationship Building: Develop and execute a client strategy introducing all our Key Accounts to all work streams Mitie can offer. Lead increased engagement with Key Accounts, with the intention that Key are developed into National Accounts. The main point of contact for our Key Accounts, ensuring retention, satisfaction, and continuous improvement. Conduct regular client reviews, ensuring SLA adherence, compliance, risk management, and contract renewal readiness.
- Commercial & Financial Accountability: Review P&L performance for the key accounts portfolio they look after, delivering revenue growth, profitability, and cost-to-serve efficiency. Have visibility of accounts and analyse where growth and profitability are low and strategize how they can be improved. Identify upsell/cross-sell opportunities across fire systems, security systems, monitoring, service & maintenance, and project works. Undertake commercial negotiations, contract renewals, pricing strategy, and long-term framework agreements with the support from the Director of Key & Regional Accounts. Provide accurate forecasts, pipeline reporting, and strategic account plans.
- Operational Excellence & Compliance: Ensure all service delivery meets the Client expectations. Work in partnership with Operations, Engineering, and Compliance teams to drive consistent delivery quality. Highlight any shortfalls with compliance, operational or commercial activity. Assist with the mobilisation of any new contracts that fall within your region. Assist with risk plans for any major key sites, including life-safety compliance, asset condition, and lifecycle investment planning. Build strong, long-term relationships with customers across commercial, industrial, and public-sector environments. Promote a full suite of fire-industry services, including maintenance, testing, inspections, and compliance-focused solutions. Identify customer needs and tailor service packages that deliver value and strengthen retention.
- Personal Development: Lead by example and mentor other Key Account Managers, Client Partners, and Strategic Leads. Enhance your capability within the team around commercial acumen, client engagement, and technical understanding of fire & security systems. Drive a collaborative culture between all departments and support functions.
- Market Insight & Innovation: Monitor changes in fire safety legislation, security technology trends, and emerging client needs. Develop strategy around digital solutions and innovation including remote monitoring, analytics, cloud security systems, and predictive maintenance. Advise the Senior leadership team on market positioning, competitive landscape, and client demands and any aspects of the contract which may have a detrimental effect.
Person Specification
- Essential: Experience in the Fire & Security industry. Customer service experience and confidence in managing a range of key accounts, prioritising opportunities, and working autonomously. Proven track record managing key accounts of all sizes. Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control, and compliance frameworks. Commercially astute with experience in assisting with the P&L ownership, contract negotiations, and strategic planning. Excellent client relationship skills with the ability to communicate effectively with the leadership team. Team player and ability to play a key part in strengthening our footprint with both new and existing Customers.
- Desirable: Knowledge of NSI, BAFE, BS5839, BS5306, ISO standards, and related compliance requirements. Professional certifications (e.g., FIA training, ASIS, IFSM, BSIA membership).
Key Performance Indicators (KPIs)
- Portfolio revenue growth and profitability
- Client retention and contract renewal rates
- SLA performance, compliance, and audit outcomes
- Customer satisfaction scores (NPS/CSAT)
Benefits
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Key Account Manager in Ripon employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the Fire & Security sector. Our commitment to employee growth is evident through diverse training opportunities and a robust benefits package, including flexible lifestyle options and financial wellbeing assistance, ensuring our team members thrive both personally and professionally. Join us in a role that not only drives revenue but also builds lasting relationships with key clients, all while enjoying the support of a company that values your contributions and recognises your hard work.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Ripon
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Key Account Manager at Mitie Cleaning & Hygiene Services, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Mitie Cleaning & Hygiene Services. Tailor your message to explain why you’re drawn to them and how you can contribute as a Key Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Key Account Manager in Ripon
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Mitie Cleaning & Hygiene Services:When writing your cover letter, make sure to tailor your message specifically for Mitie Cleaning & Hygiene Services. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Mitie Cleaning & Hygiene Services that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Mitie Cleaning & Hygiene Services that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Mitie Cleaning & Hygiene Services’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
