Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Protect property and people while ensuring compliance with security protocols.
- Company: Join Mitie, a leading facilities management company with 72,000 employees globally.
- Benefits: Enjoy flexible benefits, high street discounts, and a cycle-to-work scheme.
- Why this job: Gain valuable experience in security while contributing to community safety.
- Qualifications: Previous security experience and an SIA licence are required.
- Other info: Opportunities for training and career progression are available.
Join to apply for the Retail Support Security Officer role at Mitie Cleaning & Hygiene Services.
Locations: London: Central London, East London, North East London
Job Overview
To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. Delivering results that meet and/or exceed the Key performance indicators/Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. To undertake additional training to ensure continuous self-development.
Main Duties
- Operations
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.
What We Are Looking For
- Previous Security Experience
- SIA License
- SC Clearance desirable
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing us.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Apply Now.
Retail Support Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Support Security Officer
✨Tip Number 1
Familiarise yourself with the specific Assignment Instructions (AI's) for the role. Understanding these guidelines will not only help you during the interview but also demonstrate your commitment to compliance and service excellence.
✨Tip Number 2
Highlight any previous security experience you have, especially in retail environments. Be prepared to discuss how you've handled challenging situations or emergencies in the past, as this will show your capability to maintain professionalism under pressure.
✨Tip Number 3
Make sure you have the necessary SIA licenses ready and up-to-date. Being proactive about your qualifications shows that you're serious about the role and understand the legal requirements involved in security work.
✨Tip Number 4
Research Mitie's values and mission. During your conversation, align your personal values with those of the company to demonstrate that you're a good cultural fit and genuinely interested in contributing to their goals.
We think you need these skills to ace Retail Support Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Retail Support Security Officer position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous security experience you have, especially if it relates to retail or customer service. Mention specific situations where you successfully managed security challenges.
Showcase Your Qualifications: Make sure to mention your SIA licence and any other relevant certifications. If you have completed additional training related to security or health and safety, include this information to demonstrate your commitment to professional development.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Use specific examples to illustrate how you can contribute to Mitie's goals and values.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Assignment Instructions
Familiarise yourself with the published Assignment Instructions (AIs) for the role. Understanding these guidelines will show your commitment to compliance and help you discuss how you can effectively implement them during the interview.
✨Highlight Relevant Experience
Be prepared to discuss your previous security experience, especially any roles that required you to handle challenging situations or maintain safety protocols. This will demonstrate your capability to manage the responsibilities of a Retail Support Security Officer.
✨Emphasise Continuous Development
Mention your willingness to undertake additional training and development. This aligns with the company's focus on self-improvement and shows that you are proactive about enhancing your skills in the security field.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've used common sense and initiative in past roles to resolve issues or prevent potential hazards. This will illustrate your ability to stay alert and act decisively in a security context.