At a Glance
- Tasks: Protect customers and assets while ensuring a safe shopping environment.
- Company: Join a leading security firm with a focus on community safety.
- Benefits: Earn £13/hour, enjoy free SIA licence renewal, and exclusive discounts.
- Other info: Flexible hours, ongoing training, and great career progression opportunities.
- Why this job: Make a real difference in retail security while gaining valuable experience.
- Qualifications: SIA licence and previous security experience required.
The predicted salary is between 26000 - 28000 £ per year.
Covering various retail outlets in Edinburgh and surrounding area. £13 per hour.
Benefits:
- Free SIA License Renewal
- Competitive Holiday Entitlement
- Pension Scheme
- Personal Learning Hub & Additional Training
- 24/7 Virtual GP & Healthcare Benefits
- Cycle to Work Scheme
- Full Uniform Provided
- Exclusive Discounts with Selected Companies
- Company Share Scheme (SIP & SAYE)
- Overtime Available
Job Overview:
Protect customer property, people and/or assets by providing security services in accordance with the site's published Assignment Instructions (AI) and subsequent changes. Deliver results that meet or exceed the key performance indicators/service level agreement for the customer. Undertake additional training for continuous self‑development.
Responsibilities:
- Act as a visual deterrent on the shop floor.
- Safely detain offenders.
- Investigate losses and support inquiries about known offenders.
- Complete accurate incident reports and company documentation.
- Report crime incidents to store management and police.
- Conduct routine patrols to ensure customer safety.
- Record patrols in the daily occurrence book.
- Maintain a safe and secure environment for all.
Main Duties:
- Ensure compliance with policies and UK law.
- Fully complete tasks and duties as defined within the published Assignment Instructions.
- Stay aware of changes to Assignment Instructions and suggest amendments to improve service.
- Comply with industry and statutory legislation; obtain and wear required licences.
- Follow instructions and procedures appropriately.
- Work systematically, methodologically and orderly.
Training:
- Complete required competency training.
- Undertake additional training for continuous self‑development.
- Use technology to achieve key work objectives.
- Renew licence 16 weeks before expiry.
Security and Health & Safety:
- Report hazards and potential hazards on site immediately.
- Stay alert to threats or changes.
- Use common sense and involve others if threats arise.
- Maintain professional conduct with difficult customers.
- Complete detailed notebook entries after incidents.
- Adhere to schedules and demonstrate commitment.
- Ensure check calls at scheduled times.
- Call emergency services and communication centre for all incidents.
Qualifications:
- Door Supervision or Security Guarding Licence.
- Five‑year checkable employment history or documentary evidence of unemployment, self‑employment, or education.
- Driving licence and access to own vehicle.
- Previous experience in a retail security role.
What We Are Looking For:
- Previous security experience.
- SIA licence.
- SC clearance desirable.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments, please let us know by emailing.
Retail Security Support Officer employer: Mitie Cleaning & Hygiene Services
Join our team as a Retail Security Support Officer in Edinburgh, where we prioritise employee well-being and professional growth. Enjoy competitive pay, comprehensive benefits including free SIA licence renewal, and access to a personal learning hub for continuous development. Our inclusive work culture fosters teamwork and offers exclusive discounts, making us an excellent employer for those seeking a rewarding career in security.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Support Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching common questions for security roles. Think about your past experiences and how they relate to the responsibilities listed in the job description. We want you to shine!
✨Tip Number 3
Dress the part! First impressions matter, especially in security. Show up looking professional and ready to take on the role. It shows you’re serious about the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Retail Security Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail security. Use keywords from the job description to show we’re a perfect match for each other!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about security and how your skills can help us keep our customers safe.
Show Off Your Qualifications:Don’t forget to mention your SIA licence and any other relevant qualifications. We want to see that you’re ready to hit the ground running!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s quick and easy, and we’ll get your application right into our hands!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Familiarise yourself with the responsibilities of a Retail Security Support Officer. Understand the key performance indicators and how you can meet or exceed them. This will show your potential employer that you're serious about the role and ready to contribute.
✨Dress the Part
Since you'll be representing security in retail environments, make sure to dress smartly and professionally for your interview. A neat appearance not only reflects well on you but also aligns with the expectations of the role.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like detaining an offender or reporting an incident. Think of examples from your past experience where you've successfully managed similar challenges, as this will demonstrate your capability.
✨Show Your Commitment to Training
Highlight your willingness to undertake additional training and continuous self-development. Mention any relevant courses or certifications you've completed, as this shows that you're proactive and dedicated to improving your skills in the security field.
