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For Companies At a Glance
- Tasks: Protect customers and colleagues while providing top-notch security and customer service.
- Company: Join Mitie, the UK's leading facilities management company with a diverse workforce.
- Benefits: Enjoy flexible benefits, discounts, virtual GP access, and a cycle-to-work scheme.
- Why this job: Be part of a supportive team that values your growth and offers exciting rewards.
- Qualifications: Retail security experience and excellent communication skills are essential; training provided.
- Other info: Inclusive recruitment process; opportunities for career progression and recognition through Mitie Stars.
Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team. Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.
Main Duties
- To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
- To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
- To proactively deter and prevent anti-social behaviour, theft and criminal activity.
- Liaising with the store management, Police and other external agencies when required.
- Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
- Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What We Are Looking For
- The elite security officer will need to be a team player with an enthusiastic attitude.
- Able to work on their own initiative.
- Retail Security experience.
- Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
- Excellent communication skills are required both written and verbal.
- Capable in the use of technology.
- The ability to identify triggers to conflict along with excellent mediation skills.
- The ability to conduct yourself to high ethical standards.
- Conflict resolution trained.
- Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
- A Full UK Driving licence would be beneficial.
- To maximise the use of BWCCTV during confrontational situations.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Familiarise yourself with the specific duties of a Retail Security Officer. Understanding the role's responsibilities, such as conflict resolution and customer service, will help you demonstrate your suitability during any interviews.
✨Tip Number 2
Highlight your flexibility in working hours and locations. Since the job requires covering various shift patterns, showcasing your adaptability can set you apart from other candidates.
✨Tip Number 3
Brush up on your communication skills. As you'll need to liaise with store management and external agencies, being able to articulate your thoughts clearly and confidently is crucial.
✨Tip Number 4
If you have any relevant certifications, such as a Frontline Door Supervision or Security Guarding License, make sure to mention them. These qualifications are essential for the role and can significantly boost your chances of landing the job.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail security experience and skills. Emphasise your ability to work flexibly, communicate effectively, and handle conflict, as these are key attributes for the Retail Security Officer role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed conflict or provided excellent customer service in previous roles.
Highlight Relevant Qualifications: Clearly list any relevant qualifications such as your Frontline Door Supervision or Security Guarding License. If you have additional certifications like CCTV Licence, make sure to include those as well.
Showcase Your Soft Skills: Since communication and mediation skills are crucial for this role, provide examples in your application that demonstrate your ability to resolve conflicts and maintain a professional presence in challenging situations.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Your Flexibility
As a Retail Security Officer, being flexible with shift patterns and locations is crucial. During the interview, highlight your willingness to adapt to changing schedules and demonstrate how you've successfully managed similar situations in the past.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be prepared to discuss examples of how you've effectively communicated with colleagues, customers, or law enforcement in previous positions. This will showcase your ability to handle conflict and maintain a professional presence.
✨Demonstrate Conflict Resolution Experience
Since conflict resolution is a vital part of the job, share specific instances where you've successfully diffused tense situations. This will illustrate your capability to manage difficult scenarios and ensure safety for everyone involved.
✨Highlight Teamwork and Initiative
Being a team player while also taking initiative is essential for a Retail Security Officer. Discuss how you've collaborated with others in past roles and provide examples of when you took the lead in ensuring safety and security.
