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For Companies At a Glance
- Tasks: Ensure site security, conduct patrols, and provide excellent customer service.
- Company: Join Mitie, a leading facilities management company with a diverse team.
- Benefits: Competitive pay, flexible benefits, and opportunities for professional development.
- Other info: Enjoy recognition through Mitie Stars and access to various training opportunities.
- Why this job: Make a difference in safety while gaining valuable experience in retail security.
- Qualifications: Proven retail experience and strong communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
Job Title
Retail Security Officer (Full Time)
Location
Reading Gate Retail Park, Reading
Hours / Pay
Hours – 42
Pay – £12.36 per hour
Job Overview
You are required to provide safety and security to our customer\’s property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and or exceed the Key performance indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client\’s reputation.
Requirements
Must have proven retail experience. Own transport is essential.
Main Duties
- Use ASCONE to maintain the security of the site.
- Conduct regular patrols of the site.
- Deliver customer service to both staff and visitors.
- Support the staff with any reasonable request.
- Ensure the relevant reports are completed in order for accurate information to be recorded.
- Look out for and immediately report any health & safety hazards or potential hazards on site.
- Stay alert to any threats or changes within the work environment and take appropriate action to reduce the chance of disruption, loss or damage.
- Maintain professional conduct in the face of difficult situations and challenging customers.
- Complete accurate and detailed entry of any incidents that occur on the system provided on site.
- Call emergency services and Communication Centre to report all incidents.
Training
Complete all required competency training and additional training to ensure continuous self-development as directed by the Operations Manager. Renew your licence 16 weeks before expiry.
What We Are Looking For
- Report writing skills essential.
- Excellent communication skills.
- Ability to work well under pressure.
Benefits and Compensation
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. Benefits include:
- Virtual GP.
- Salary Finance scheme (access 50% of earned pay before payday).
- Choices platform for dental insurance, dining cards, coffee clubs, technology products, etc.
- High street discounts via MiDeals platform.
- Cycle-to-work scheme.
- Life cover – greater of equivalent annual salary or £10,000.
- Save-as-you-earn scheme.
- Mitie Matching Share Plan.
- Mitie Stars recognition with cash prizes up to £10,000.
Career Development
We offer diverse training and development avenues through a wide selection of learning resources.
EEO Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments, please let us know by emailing at (contact omitted).
Apply Now
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Retail Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector and let them know you're on the hunt for a Retail Security Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your conflict management skills and report writing. Think of real-life examples where you've handled tough situations or provided excellent customer service. This will show potential employers that you’re ready to tackle the challenges of the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at Mitie and tailor your approach to highlight how your experience fits their needs. We want to see your passion for security and customer service!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Reiterate your enthusiasm for the role and mention something specific from the interview that excites you about joining the team.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail experience and any relevant skills, like report writing and conflict management. We want to see how your background fits with the Retail Security Officer role!
Show Off Your Communication Skills: In your application, emphasise your excellent communication skills. This is key for the role, so give examples of how you've effectively communicated in past jobs or situations.
Be Detail-Oriented: Since report writing is essential, ensure your application is free from errors and clearly structured. We appreciate attention to detail, so make it shine through in your written application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining the Mitie team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Retail Security Basics
Before heading into the interview, brush up on your knowledge of retail security protocols and practices. Familiarise yourself with ASCONE and how it applies to maintaining site security. This will show that you’re proactive and understand the core responsibilities of the role.
✨Demonstrate Your Customer Service Skills
As a Retail Security Officer, you'll need to balance security with excellent customer service. Prepare examples from your past experience where you successfully handled difficult situations or provided exceptional service. This will highlight your ability to manage conflict while keeping a professional demeanour.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about potential security threats or health and safety hazards you might encounter and how you would respond. Practising these scenarios can help you articulate your thought process clearly and demonstrate your problem-solving skills.
✨Show Your Commitment to Continuous Learning
Mitie values ongoing training and development, so be prepared to discuss how you plan to keep your skills sharp. Mention any relevant courses or certifications you’ve completed or are interested in pursuing. This shows that you’re dedicated to self-improvement and staying updated in the field.