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- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in security services dedicated to safety and customer satisfaction.
- Benefits: Enjoy flexible shifts, paid breaks, free uniform, and access to exclusive discounts.
- Other info: Inclusive recruitment process; adjustments available for applicants with disabilities.
- Why this job: Be part of a supportive team that values safety and offers growth opportunities.
- Qualifications: SIA licence preferred; training available for the right candidates.
Job Overview
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
Pay rate: £12.60
Various Shifts (to be discussed at interview)
Main Duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilise CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Qualifications & Vetting
- Preferable: current SIA licence or SIA Certificates (training for a licence can be provided in some circumstances)
- Full 5-year checkable employment/education history required
Benefits & Opportunities
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licensing programme
- Comprehensive induction and training programme
- Access to Mitie benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
- Life cover, save-as-you-earn, and Mitie Matching Share Plan
We offer a flexible benefits platform, Choices, and access to MiDeals for discounts. We also provide a cycle-to-work scheme and other wellbeing and financial support options.
Our recruitment process is inclusive and accessible. If you need reasonable adjustments during recruitment due to a disability or long-term condition, please email us.
Since 1987, Mitie has grown to 76,000 employees, delivering facilities management and professional services globally.
Company & Culture
Join our Mitie Team. Together our diversity makes us stronger.
Seniority level: Entry level
Employment type: Full-time
Job function: Other, Information Technology, and Management
Industries: Facilities Services
Location & How to Apply
London, England, United Kingdom
Looking to move roles but not leave the Mitie family? Share your experience about life at Mitie.
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Retail Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Familiarise yourself with the latest security protocols and customer service techniques. This will not only help you in interviews but also demonstrate your commitment to creating a safe shopping environment.
✨Tip Number 2
Network with current or former retail security officers to gain insights into the role. They can provide valuable information about what employers are looking for and how to excel in the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you successfully handled difficult situations or deterred crime. This will showcase your problem-solving skills and ability to maintain a safe environment.
✨Tip Number 4
Research Mitie's values and mission statement. Understanding their approach to customer service and safety will allow you to align your answers during the interview, making you a more attractive candidate.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Security Officer position. Tailor your application to highlight relevant experience and skills.
Highlight Customer Service Skills: Since exceptional customer service is a key part of the role, make sure to include specific examples in your CV or cover letter that demonstrate your ability to provide excellent service in a retail environment.
Emphasise Relevant Qualifications: If you hold a current SIA licence or relevant certificates, be sure to mention these prominently in your application. If you don’t have them yet, express your willingness to undergo training.
Showcase Your Commitment to Safety: Discuss any previous experience you have with safety protocols, crime prevention, or working with law enforcement. This will show that you are serious about creating a safe shopping environment.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Familiarise yourself with the responsibilities of a Retail Security Officer. Understand how to deliver exceptional customer service while ensuring a safe shopping environment. Be prepared to discuss how you would handle various situations, such as deterring violence or conducting patrols.
✨Highlight Relevant Experience
If you have previous experience in security or customer service, make sure to highlight it during the interview. Share specific examples of how you've successfully managed difficult situations or contributed to a safer environment in past roles.
✨Understand the Importance of Collaboration
Emphasise your ability to work with store management and local police. Discuss how building strong relationships can help reduce crime and enhance safety. This shows that you understand the collaborative nature of the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the training programme, the team you'll be working with, or how success is measured in this role. This demonstrates your interest and enthusiasm for the position.