Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, the UK's leading facilities management company with 76,000 employees globally.
- Benefits: Enjoy flexible hours, paid breaks, and access to exclusive discounts and financial services.
- Why this job: Be part of a diverse team focused on safety, community, and personal growth.
- Qualifications: SIA licence preferred; training available for the right candidates.
- Other info: Inclusive recruitment process; opportunities for career progression and development.
The predicted salary is between 30000 - 42000 £ per year.
Better places, thriving communities.
Pay rate: £14.97
Various shifts (to be discussed at interview)
Job Overview
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
It is preferable that you hold a current SIA licence or SIA certificates (but in some circumstances training for a licence can be provided).
Vetting
It is vital that you have a full 5‑year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilise CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re‑licencing programme
- Comprehensive induction and training programme
- Access to Mitie’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
#J-18808-Ljbffr
Retail Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Retail Security Officer. Understanding the importance of customer service and crime prevention will help you demonstrate your suitability during the interview.
✨Tip Number 2
If you don’t already have an SIA licence, consider enrolling in a training course as soon as possible. Showing initiative in obtaining this certification can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experience in security or customer service roles. Highlight specific examples where you successfully managed difficult situations or contributed to a safe environment.
✨Tip Number 4
Research Mitie’s values and recent initiatives. Being able to align your personal values with those of the company can make a strong impression and show that you’re genuinely interested in being part of their team.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Retail Security Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience in security or customer service roles. Mention specific instances where you successfully managed difficult situations or contributed to a safe environment, as this will resonate well with Mitie's focus on exceptional customer service.
SIA Licence Information: If you hold a current SIA licence or relevant certificates, make sure to mention this prominently in your application. If you do not have one, express your willingness to undergo training, as this shows your commitment to the role.
Professional Presentation: Ensure your CV and cover letter are professionally formatted and free from errors. Use clear language and bullet points to make your application easy to read. A well-presented application reflects your attention to detail, which is crucial in a security role.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Showcase Your Customer Service Skills
As a Retail Security Officer, exceptional customer service is key. Be prepared to share examples of how you've provided excellent service in previous roles, and demonstrate your ability to handle difficult situations with a calm and professional approach.
✨Understand the Role of Security
Familiarise yourself with the main duties of a Retail Security Officer, such as conducting patrols and liaising with store management. Showing that you understand the importance of these responsibilities will impress your interviewers.
✨Highlight Your SIA Knowledge
If you hold an SIA licence or certificates, make sure to mention them. If not, express your willingness to undergo training. Understanding the legal aspects of security work can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific situations, such as dealing with theft or conflict. Practising your responses to these scenarios can help you feel more confident during the interview.