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- Tasks: Deliver top-notch customer service while ensuring a safe environment for everyone.
- Company: Join Mitie, a leader in cleaning and hygiene services with a focus on teamwork.
- Benefits: Enjoy competitive pay, paid breaks, and access to amazing employee perks.
- Why this job: Make a real difference by creating a welcoming and secure space for customers.
- Qualifications: Must hold a current SIA licence and have a checkable employment history.
- Other info: Great opportunities for career progression and training, plus monthly cash prizes!
The predicted salary is between 25000 - 30000 £ per year.
Join to apply for the Retail Elite Security Officer role at Mitie Cleaning & Hygiene Services
Pay rate: £14.27
Various Shifts (to be discussed at interview)
Job Overview
Mitie is looking for an elite security officer who can deliver exceptional customer service whilst providing a highly visible presence that reduces the impact of anti-social behaviour upon colleagues and customers.
You must hold a current SIA licence.
Vetting
It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment stopped.
Main Duties
- To deliver industry leading customer service
- To create a safe environment, free from crime and the fear of crime for customers and colleagues
- To manage anti-social behaviour and build relationships with those that cause this
- Engage with members of the public by providing a welcoming presence
- Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
- Support the Police and crime partnerships where required to aid with the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits To Working With Mitie Include
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Apply Now
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Retail Elite Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Elite Security Officer
✨Tip Number 1
Make sure you know the ins and outs of the Retail Elite Security Officer role. Familiarise yourself with Mitie's values and how they prioritise customer service. This will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! As a security officer, you'll need to engage with the public and handle queries. Role-play scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Mitie employees on LinkedIn. They can provide insider tips and might even refer you, doubling your chances of landing that interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Mitie team!
We think you need these skills to ace Retail Elite Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you can create a welcoming environment and engage with the public, so share specific examples that demonstrate your ability to handle queries politely and effectively.
Be Clear About Your SIA Licence: Since holding a current SIA licence is a must for this role, don’t forget to mention it upfront in your application. We need to know you’re qualified, so include any relevant details about your licence and its validity to avoid any hiccups later on.
Detail Your Employment History: We require a full 5-year checkable employment history, so be thorough when listing your past jobs. Make sure to include dates, roles, and responsibilities to give us a clear picture of your background and how it relates to the Retail Elite Security Officer position.
Apply Through Our Website: To make sure your application gets to us without any fuss, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail Elite Security Officer. Familiarise yourself with Mitie's values and how they prioritise customer service and safety. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering exceptional customer service, prepare examples from your past experiences where you've successfully handled difficult situations or provided outstanding service. Be ready to discuss how you can create a welcoming environment for customers and colleagues alike.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle specific situations, such as managing anti-social behaviour or engaging with the public. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and ability to maintain a safe environment.
✨Dress the Part
Even though you might not be in uniform for the interview, dressing smartly shows professionalism and respect for the role. It also sets a positive tone for the interview, making a great first impression on your potential employers at Mitie.