At a Glance
- Tasks: Patrol trains, ensure safety, and engage with the public for a secure travel experience.
- Company: Join Mitie, a leader in providing security and reassurance services.
- Benefits: Earn £15.82 per hour with guaranteed hours and flexible shifts.
- Other info: Exciting opportunity to work in a dynamic environment with a focus on community wellbeing.
- Why this job: Make a real difference by ensuring passenger safety and supporting railway staff.
- Qualifications: Reliability, dedication, and a passion for customer service are key.
The predicted salary is between 32900 - 32900 € per year.
Better places, thriving communities.
Location: Salisbury
Hourly Rate: £15.82 per hour
Contract Type: Relief – Guaranteed 40 hours per week with the option for additional shifts
Availability: Must be flexible to work across all days and hours
Mitie is seeking reliable and dedicated Reassurance Officers to join our team on an exciting new contract with South Western Railway. This unique role is based onboard SWR services and involves actively engaging with the public, ensuring safety and compliance with Railway Byelaws. You will play a vital role in maintaining a secure environment, offering reassurance to passengers, and supporting railway staff where necessary.
Key Responsibilities
- Patrol trains across the SWR network to monitor compliance with Railway Byelaws
- Provide a visible, reassuring presence onboard trains and at stations
- Engage with members of the public to promote safety and prevent antisocial behaviour
- Support railway staff with any incidents or enforcement needs
- Respond promptly and professionally to onboard or station-based emergencies
- Handle and operate body-worn video cameras in line with protocol
- Report and document incidents, including preparing statements for submission to British Transport Police
- Assist with the removal of non-compliant or disruptive individuals from trains or stations as required
- Provide excellent customer service to passengers, offering information and assistance
- Adhere to all Health and Safety regulations
Response Officer employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer that prioritises the safety and well-being of both its employees and the communities they serve. With a strong commitment to employee growth, Mitie offers comprehensive training and development opportunities, fostering a supportive work culture where teamwork and collaboration thrive. Working as a Response Officer in Salisbury not only provides a competitive hourly rate but also the chance to make a meaningful impact on public safety while enjoying the flexibility of guaranteed hours and additional shifts.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Response Officer
✨Tip Number 1
Get to know the company! Research Mitie and the SWR network. Understanding their values and mission will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Response Officer, you'll be engaging with the public and railway staff. Role-play scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be flexible and ready to adapt! This role requires working across various days and hours, so highlight your availability and willingness to take on shifts when you chat with potential employers. Flexibility is key!
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for the Response Officer position. Plus, it shows you're proactive and serious about joining the team. Don't miss out on this opportunity!
We think you need these skills to ace Response Officer
Some tips for your application 🫡
Show Your Passion for Safety:When writing your application, let us know why you're passionate about safety and community engagement. We want to see that you understand the importance of maintaining a secure environment for passengers.
Highlight Relevant Experience:Make sure to include any previous experience that relates to public safety or customer service. Whether it's working in a similar role or dealing with the public, we love to see how your background fits with what we're looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Response Officer. Familiarise yourself with Railway Byelaws and think about how you would handle various scenarios that might arise on the job. This will show your potential employer that you're serious about the role.
✨Showcase Your People Skills
As a Response Officer, engaging with the public is key. Prepare examples of how you've successfully interacted with people in previous roles. Think about times when you’ve diffused a tense situation or provided excellent customer service – these stories will highlight your ability to reassure and support passengers.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you would respond to emergencies or incidents on the train. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your thought process and show that you can remain calm under pressure.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly for your interview to convey professionalism. Also, be punctual and polite; this reflects the kind of attitude you’ll bring to the role. Remember, you’re not just interviewing for a job; you’re also showcasing how you’ll represent the company.
