At a Glance
- Tasks: Deliver top-notch security services and support across multiple sites in Northwest and South Cumbria.
- Company: Join a leading security organisation with a focus on resilience and customer service.
- Benefits: Comprehensive training, ongoing development, and career progression opportunities.
- Other info: Flexible role with opportunities to work across diverse sites.
- Why this job: Be part of a dynamic team making a real impact in the security industry.
- Qualifications: Full UK Driving Licence and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a professional, adaptable and customer‑focused Security Officer to join our Resilience Team, supporting a portfolio of sites across Northwest and South Cumbria. In this role, you will protect our customer's people, property and assets by delivering high‑quality security services in line with site Assignment Instructions (AI's), company policies and regulatory requirements. You will play a key role in maintaining service excellence, supporting operational resilience and contributing to the continued success and retention of the contract.
You will receive comprehensive, site‑specific training across multiple locations and, once assessed as a Suitably Qualified and Experienced Person (SQEP), you will become part of a flexible resilience team, providing operational support across all designated sites. This role requires flexibility and adaptability, as you may be deployed to any of our sites at short notice to support operational requirements. This is an excellent opportunity for someone who is motivated, flexible and committed to continuous professional development within the security industry.
Key Responsibilities- Deliver professional security services in accordance with Assignment Instructions (AI's), company procedures and customer requirements.
- Ensure full compliance with company policies, UK legislation and industry regulations.
- Complete all site duties to a high standard, whilst always maintaining professionalism.
- Regularly review Assignment Instructions and identify opportunities to improve service delivery.
- Maintain all required certifications, and competencies relevant to the role.
- Follow operational procedures accurately and work in a structured, methodical manner.
- Support contract performance by consistently delivering excellent customer service.
- Successfully complete all mandatory and site‑specific training programmes.
- Undertake additional training and development as directed by the Security Management Team.
- Use technology and internal systems effectively to support operational requirements.
- Maintain continuous professional development and ensure all licences are renewed in advance of expiry dates.
- Remain vigilant to security threats, suspicious activity and changes within the working environment.
- Report all incidents, hazards and Health & Safety concerns promptly and appropriately.
- Respond professionally and calmly to incidents and challenging situations.
- Complete accurate incident reports and detailed notebook entries following any occurrence.
- Ensure all scheduled check calls are completed in line with Assignment Instructions.
- Use own judgement to contact designated emergency contacts when required, ensuring appropriate escalation and timely communication in line with procedures.
- Demonstrate commitment, reliability and professionalism in support of both Mitie and the client.
- Full UK Driving Licence
- Ability to successfully obtain National Security Clearance
- Strong communication and customer service skills
- Flexible and professional approach to working across multiple sites
- Ability to remain calm under pressure and respond effectively to incidents
- SIA Licence and/or CCTV Licence
- Experience working within high‑security or multi‑site environments
- Comprehensive site‑specific training
- Ongoing professional development opportunities
- Opportunity to work across a diverse and dynamic portfolio of sites
- Supportive team environment
- Career progression within a leading security organisation
Resilience Officer employer: Mitie Cleaning & Hygiene Services
As a Resilience Officer with us, you will join a dedicated team that values adaptability and professionalism while providing essential security services across Northwest and South Cumbria. We offer comprehensive training, ongoing professional development, and a supportive work culture that encourages career progression within the security industry. Our commitment to service excellence ensures that you will play a vital role in maintaining safety and operational resilience, making this an excellent opportunity for motivated individuals seeking meaningful employment.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resilience Officer
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Resilience Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Mitie Cleaning & Hygiene Services. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Resilience Officer candidates.
✨Directly Apply to Mitie Cleaning & Hygiene Services
Don’t forget to apply for the Resilience Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Mitie Cleaning & Hygiene Services.
We think you need these skills to ace Resilience Officer
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie Cleaning & Hygiene Services. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie Cleaning & Hygiene Services.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie Cleaning & Hygiene Services.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie Cleaning & Hygiene Services.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mitie Cleaning & Hygiene Services.
