Relief Support Officer

Retail Relief Support Officer West London

Pay: £13.50 Permanent – Flexible (8 Hours minimum)

Requirements:

• To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
• Protect customers and colleagues from physical and verbal abuse.
• Deterrence of violence and public order offences.
• Patrol the store and other areas and undertake checks in accordance with the site assignment instructions.
• Deterrence of till snatchers, trolley push-outs and other bulk thefts.
• Record any suspicious activity on an incident report ensuring the correct information is captured using the SMART system and store management are informed.
• Handle any difficult situations that arise in a safe and professional manner.
• Be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards.
• Monitor the store CCTV where appropriate.
• Complete retrospective CCTV reviews focusing on shrinkage.
• Maintain a clean, tidy and properly dressed appearance wearing full uniform, Sainsbury’s name badge, and a valid SIA licence(s), identity badge.
• Understand and always implement the ‘Ways of Working’.
• Liaise with store management teams, giving clear and concise feedback.
• Liaise with Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
• Complete reports by recording observations, information, occurrences and surveillance activities using SMART.
• Utilise all equipment and technology to their fullest potential to maximise the impact upon security and store losses.
• Report all incidents fully by the end of the shift using the SMART system.
• Wear and activate BWCCTV in accordance with company procedures.
• Ensure behaviours and situations that endanger the health and safety and well-being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

Qualifications:

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates).
• A full five year checkable employment/education history.
• Experience delivering customer service.
• Excellent written and verbal communication skills.
• Adaptable communication style to meet the needs of different people groups.
• Ability to work in a fast-moving services business.
• Capability in the use of technology.
• Good attention to detail.
• High level of enthusiasm and passion.
• Previous experience in a similar role is desirable but not essential.
• Public Space Surveillance SIA licence is desirable but not essential.

Benefits:

• Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
• We offer a virtual GP on hand for you and members of your household, allowing expert advice by video or phone without leaving home.
• We offer financial wellbeing assistance through our Salary Finance scheme; for example, you may access 50% of your earned pay before payday for a small fee, and we provide competitive loans.
• When you join us, we’ll give you a link to our flexible benefits platform, Choices, allowing you to customise your benefits to best suit your lifestyle.
• You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more.
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform, and we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants.
• We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work, with cash prizes up for grabs each month and a chance to win a top prize of £10,000 each year.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make reasonable adjustments, please let us know.

Our Culture: Together our diversity makes us stronger.