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For Companies At a Glance
- Tasks: Ensure safety and security while delivering top-notch customer service.
- Company: Join the friendly team at Mitie Cleaning & Hygiene Services.
- Benefits: Enjoy competitive pay, career development, and a range of perks.
- Why this job: Be part of a dynamic environment where your skills make a real difference.
- Qualifications: Must have a valid SIA licence and excellent communication skills.
- Other info: Full training provided with opportunities for overtime and progression.
Overview
Relief Security Officer role at Mitie Cleaning & Hygiene Services. Location: BBC Newcastle. Hours: 24 hour relief (08:00-20:00 / 20:00-08:00). Hourly rate: ÂŁ12.60.
Responsibilities
- Delivering excellent customer service
- Good level of concentration and coordinating
- Good communication skills and effective report writing capabilities
- Physical protection of the premises from any external or internal threats and preservation of life
- Prevention of loss of assets, critical technology, sensitive information or reputational damage
- Thorough knowledge of the client to minimise impact to business areas, escalate where appropriate and understanding of critical systems
- Oversee perimeter access through reception for staff, tenants, contractors, and visitors
- Undertaking patrolling, searching and emergency response procedures
- Monitor access and egress of personnel and guests and respond to breaches
- Maintain clear and legible records and logbook; adhere to health & safety at all times
- Any other duties deemed necessary
- Incident management
About You
- Ability to demonstrate that you can problem solve under pressure
- Ability to multi-task and prioritise daily workload
- Passionate about delivering excellent service
- Willing to embrace a new and exciting challenge
- Valid SIA licence
- Front of house experience
- Excellent communication and customer service skills
- Adhere to health & safety at all times
- Any other duties deemed necessary
Benefits & What’s in it for you
- A friendly supportive team
- Training, career development
- Opportunities to progress
- Overtime opportunities
- A great selection of benefits including online GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Fully funded uniform
- Additional pay rate for Events and ADHOC work
- Pensions
- Annual leave accrual
- Full onsite training
- Cycle to Work Scheme
- Free onsite parking
About The Role
- Delivering excellent customer service
- Good level of concentration and coordination
- Good communication skills and effective report writing capabilities
- Physical protection of the premises from any threats and preservation of life
- Prevention of loss of assets, critical technology, sensitive information or reputational damage
- Oversee perimeter access through reception for staff, tenants, contractors, and visitors
- Undertaking patrolling, searching and emergency response procedures
- Monitor access and egress of personnel and guests and respond to breaches
- Maintain clear and legible records and logbook; health & safety at all times
- Any other duties deemed necessary
- Incident management
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other, Information Technology, and Management
Industries
- Facilities Services
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Location history: Newcastle Upon Tyne, Gateshead, Washington, Durham, Tyne and Wear, Consett, Morpeth, Cramlington, Houghton-le-Spring, Sunderland, and surrounding areas.
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Relief Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Security Officer
✨Tip Number 1
Get to know the company! Research Mitie Cleaning & Hygiene Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Relief Security Officer, you'll need to communicate effectively with various people. Try role-playing common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be ready for situational questions! Prepare examples from your past experiences where you've demonstrated problem-solving under pressure or delivered excellent customer service. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Relief Security Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relief Security Officer role. Highlight your relevant experience, especially in customer service and security, to show us you’re the perfect fit!
Show Off Your Skills: We want to see your communication skills shine! Use clear and concise language in your application, and don’t forget to mention any specific experiences that demonstrate your ability to problem solve under pressure.
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep it professional. Use a polite tone and ensure your application is free from typos or errors. This shows us you pay attention to detail!
Apply Through Our Website: For the best chance of landing an interview, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on our radar!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Relief Security Officer. Familiarise yourself with the key tasks like delivering excellent customer service, monitoring access, and incident management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since effective communication is crucial for this position, prepare examples from your past experiences where you've demonstrated strong communication skills. Whether it's handling a difficult situation or writing clear reports, having specific instances ready will impress the interviewers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled pressure and solved problems in previous roles. Think of scenarios where you had to think on your feet, especially in security-related situations. This will highlight your ability to remain calm and effective under stress, which is vital for a Relief Security Officer.
✨Emphasise Your Customer Service Passion
This role requires a strong focus on customer service, so be prepared to talk about why you love delivering excellent service. Share stories that illustrate your commitment to helping others and how you’ve gone above and beyond in past positions. This will resonate well with the interviewers at Mitie Cleaning & Hygiene Services.