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- Tasks: Ensure a safe shopping experience while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on community safety.
- Benefits: Enjoy competitive pay, paid breaks, and access to exclusive employee perks.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: SIA licence preferred; training available for the right candidates.
- Other info: Flexible shifts and great opportunities for career progression.
Pay & Working Conditions
Pay rate: £12.60
Various shifts (to be discussed at interview)
Locations: Luton Area, Stevenage area, and Bedford Area.
Job Overview
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
Vetting
It is vital that you have a full 5‑year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.
It is preferable that you hold a current SIA licence or SIA certificates. In some circumstances training for a licence can be provided.
Main Duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re‑licencing programme
- Comprehensive induction and training programme
- Access to Mitie\’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply now.
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Relief Retail Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Retail Security Officer
✨Tip Number 1
Get to know the company! Research Mitie and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Retail Security Officer, you'll need to deliver top-notch service. Role-play scenarios with friends or family to get comfortable handling various situations that may arise in-store.
✨Tip Number 3
Network like a pro! Connect with current or former Mitie employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Mitie team. Don’t forget to follow up after applying!
We think you need these skills to ace Relief Retail Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for our customers, so share specific examples that showcase your skills!
Be Clear About Your Availability: Since we have various shifts available, it’s super important to let us know when you’re free to work. Be honest about your availability in your application, so we can find the best fit for both you and us.
Mention Your SIA Licence: If you hold a current SIA licence or certificates, make sure to mention them! If you don’t have one yet, don’t worry – just let us know if you’re interested in training for a licence, as we can help with that.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep everything organised, so don’t miss out on this step!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Make sure you understand the responsibilities of a Relief Retail Security Officer. Familiarise yourself with customer service expectations, crime prevention strategies, and how to effectively use CCTV systems. This knowledge will help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is key, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you can create a safe and welcoming environment for shoppers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a potential theft or a public disturbance. Practise your responses to these scenarios, focusing on your ability to remain calm and professional while ensuring safety.
✨Dress the Part
Even if the interview is casual, dressing smartly shows that you take the opportunity seriously. Consider wearing something that reflects the professional image of a security officer, as it sets a positive tone for the interview.