At a Glance
- Tasks: Be a dual role hero as a Control Room Operator and Security Officer.
- Company: Join Mitie, the UK's leading facilities management company.
- Benefits: Enjoy competitive pay, training, and a supportive team environment.
- Other info: Flexible shifts with opportunities for overtime and career growth.
- Why this job: Make a difference in security while gaining valuable experience at BBC Broadcasting House.
- Qualifications: Must have valid SIA DS and CCTV Licences, plus great communication skills.
The predicted salary is between 26400 - 30400 £ per year.
Job Description: Dual Role - 36 Hour Relief Control Room Operator/Security Officer
Mitie Business Services is the UK’s leading facilities management and professional services company.
You will work as a dual officer – Control Room Operator and Security Officer – at BBC Broadcasting House, London, W1A 1AA.
Hours
36 hours per week. Relief officer schedule: Monday to Sunday – day shift (07:00‑19:00) and night shift (19:00‑07:00).
Hourly Rate
£14.80.
What We Offer
- A supportive team environment
- Training and career development opportunities
- Overtime opportunities
- Full uniform supplied
- Annual leave accrual
- Cycle to work scheme
- Free onsite parking
Responsibilities
- Dual officer role – Control Room Operator and Security Officer
- Deliver excellent customer service
- Maintain concentration, coordinate and multitask
- Communicate effectively and produce clear reports
- Physical protection of the premises and preservation of life
- Prevent loss of assets, critical technology, sensitive information or reputational damage
- Use client knowledge to minimise business impact, escalating when appropriate and understanding critical systems
- Oversee perimeter access through reception for staff, tenants, contractors and visitors
- PATROL, search, and respond to emergency procedures
- Monitor access and egress of personnel and guests, responding to breaches
- Maintain clear and legible records and logbook
- Adhere to health & safety at all times
- Incident management
- Other duties as required
Qualifications and Requirements
- Problem solving under pressure
- Multi‑tasking and prioritising daily workload
- Passion for delivering excellent service
- Willingness to embrace new challenges
- Valid SIA DS Licence & CCTV Licence
- Front of house experience
- Control room experience
- Excellent communication and customer service skills
- Adherence to health & safety at all times
- Any other duties as required
- Equal Opportunity
We are committed to ensuring our recruitment process is inclusive and accessible to all.
If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know.
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Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
