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- Tasks: Lead Cleaning and Security teams, ensuring efficient management of Soft Services at a shopping centre.
- Company: Join Mitie, the UK's leading facilities management company with a diverse and inclusive culture.
- Benefits: Enjoy a competitive salary, flexible benefits, virtual GP service, and extra holiday options.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in Soft Services management, strong leadership, and excellent communication skills required.
- Other info: Opportunities for career growth and recognition through Mitie Stars programme.
The predicted salary is between 48000 - 72000 £ per year.
Overview of the Soft Services Manager role at Mitie Cleaning & Hygiene Services. Salary: £60,000. Location: The Oracle Shopping Centre. You will lead and be the key point of contact for the Cleaning and Security teams across a large shopping centre contract. You will be responsible for the overall efficient and effective management of the Soft Services contract as well as ensuring the centre is compliant and run commercially in line with contract charges and requirements.
Main Duties:
- Act as (when required on a rota basis) the Duty Senior Manager for the centre, taking full responsibility for centre operation & ensuring the centre is operated in accordance with the standard operating requirements.
- Responsible for supporting and managing all of the centre operations both inside and outside of trading hours together with weekends.
- Ensure a high level of Customer Service is delivered and maintained at all times.
- Lead in the planning and Centre preparations for emergencies, supported by risk assessments and documented, tried and tested procedures.
- Rapidly assimilate information from all available sources to enable a solution to the problem be reached.
- Make significant strategic rational and objective decisions based on the current situational report ensuring that decisions and actions are documented, are effectively communicated and delegated to relevant parties.
- Remain flexible and apply innovative solutions to the changing dynamics of situations.
- Provide exceptional leadership, management and direction of all staff, making the best use of all available staff and their skills considering their health, safety and welfare, ensuring that all actions are compliant with both the Centre and corporate documented instructions.
- Initiate and manage regular reviews of the assessments of risk under Health and Safety at Work Act, ensuring that corporate and departmental Health and Safety policies and procedures are implemented at all times.
- In the event of an incident or emergency situation take charge, supervise and manage the situation applying the strategic aims and objectives of the client and Mitie.
- Design and implement Strategic business plans to the benefit of the Mitie operation and in line with the client requirements ensuring they comply with current legislation and quality requirements.
- Ensure that both the client and Mitie are represented in a professional and credible manner.
Person Specification:
- You will have experience working within a Soft Services Management or Leadership position previously, ideally within a commercial and large scale environment, managing large teams in Cleaning and Security.
- You will be an enthusiastic and motivational leader who strives for excellence and for results.
- You will also be organised, able to make robust judgements and prioritise.
- Hold strong commercial awareness and management of large budgets.
- Ability to monitor and challenge the use of processes.
- Excellent communication and relationship building skills.
- Excellent analytical skills to critically evaluate the information gathered and prioritise activity and ongoing communication.
- Resourceful and creative, able to deliver proactive initiatives within a large soft services team.
- Significant experience of managing people and challenging situations.
- Excellent interpersonal skills, to liaise with all levels of Mitie and client organisations.
- Must hold Door Supervisor licence.
- Have experience in managing cleaning contracts.
Benefits:
Our market-leading offering provides benefits to suit your lifestyle. We offer a virtual GP service, salary finance options, flexible lifestyle benefits platform Choices, extra holiday options, and a range of additional benefits including discounted services and a cycle-to-work scheme. Life cover, enhanced pension contributions, and a matching share plan may be available. We award Mitie Stars as recognition for hard work, with monthly cash prizes and a potential annual top prize. We are committed to inclusive recruitment and can make reasonable adjustments during the recruitment process if needed. Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company. Join our Mitie Team. Together our diversity makes us stronger.
Soft Services Manager in Reading employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Mitie or in similar roles. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Mitie's values and recent projects. Show us that you’re not just another candidate; demonstrate how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've managed teams and tackled challenges in previous roles. We want to hear about your successes and how you’ve made a difference.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Soft Services Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Soft Services Manager role. Highlight your experience in managing cleaning and security teams, and showcase any relevant achievements that demonstrate your leadership skills.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to express your enthusiasm for leading large teams and your commitment to delivering exceptional customer service.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenging situations in the past. We want to see your analytical skills in action and how you make strategic decisions under pressure.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Mitie.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the Soft Services Manager role. Familiarise yourself with Mitie's operations, especially in cleaning and security. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a potential leader, be ready to discuss your previous experiences managing large teams. Prepare specific examples of how you've motivated staff, handled challenging situations, and ensured compliance with health and safety regulations. This will demonstrate your capability to lead effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past incidents you've managed and how you applied strategic decision-making. Be ready to explain your thought process and the outcomes of your actions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, challenges the centre currently faces, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
