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- Tasks: Lead Cleaning and Security teams, ensuring efficient management of Soft Services at a shopping centre.
- Company: Join Mitie, the UK's leading facilities management company with a diverse team.
- Benefits: Enjoy flexible benefits, virtual GP services, extra holiday options, and recognition awards.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in Soft Services management, strong leadership, and excellent communication skills required.
- Other info: Opportunities for career growth and a commitment to inclusive recruitment.
The predicted salary is between 48000 - 72000 £ per year.
Overview of the Soft Services Manager role at Mitie Cleaning & Hygiene Services.
Salary: £60,000. Location: The Oracle Shopping Centre.
You will lead and be the key point of contact for the Cleaning and Security teams across a large shopping centre contract. You will be responsible for the overall efficient and effective management of the Soft Services contract as well as ensuring the centre is compliant and run commercially in line with contract charges and requirements.
Main Duties:
- Act as (when required on a rota basis) the Duty Senior Manager for the centre, taking full responsibility for centre operation & ensuring the centre is operated in accordance with the standard operating requirements.
- Responsible for supporting and managing all of the centre operations both inside and outside of trading hours together with weekends.
- Ensure a high level of Customer Service is delivered and maintained at all times.
- Lead in the planning and Centre preparations for emergencies, supported by risk assessments and documented, tried and tested procedures.
- Rapidly assimilate information from all available sources to enable a solution to the problem be reached.
- Make significant strategic rational and objective decisions based on the current situational report ensuring that decisions and actions are documented, are effectively communicated and delegated to relevant parties.
- Remain flexible and apply innovative solutions to the changing dynamics of situations.
- Provide exceptional leadership, management and direction of all staff, making the best use of all available staff and their skills considering their health, safety and welfare, ensuring that all actions are compliant with both the Centre and corporate documented instructions.
- Initiate and manage regular reviews of the assessments of risk under Health and Safety at Work Act, ensuring that corporate and departmental Health and Safety policies and procedures are implemented at all times.
- In the event of an incident or emergency situation take charge, supervise and manage the situation applying the strategic aims and objectives of the client and Mitie.
- Design and implement Strategic business plans to the benefit of the Mitie operation and in line with the client requirements ensuring they comply with current legislation and quality requirements.
- Ensure that both the client and Mitie are represented in a professional and credible manner.
Person Specification:
- You will have experience working within a Soft Services Management or Leadership position previously, ideally within a commercial and large scale environment, managing large teams in Cleaning and Security.
- You will be an enthusiastic and motivational leader who strives for excellence and for results.
- You will also be organised, able to make robust judgements and prioritise.
- Hold strong commercial awareness and management of large budgets.
- Ability to monitor and challenge the use of processes.
- Excellent communication and relationship building skills.
- Excellent analytical skills to critically evaluate the information gathered and prioritise activity and ongoing communication.
- Resourceful and creative, able to deliver proactive initiatives within a large soft services team.
- Significant experience of managing people and challenging situations.
- Excellent interpersonal skills, to liaise with all levels of Mitie and client organisations.
- Must hold Door Supervisor licence.
- Have experience in managing cleaning contracts.
Benefits:
Our market-leading offering provides benefits to suit your lifestyle. We offer a virtual GP service, salary finance options, flexible lifestyle benefits platform Choices, extra holiday options, and a range of additional benefits including discounted services and a cycle-to-work scheme. Life cover, enhanced pension contributions, and a matching share plan may be available. We award Mitie Stars as recognition for hard work, with monthly cash prizes and a potential annual top prize. We are committed to inclusive recruitment and can make reasonable adjustments during the recruitment process if needed.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company. Join our Mitie Team. Together our diversity makes us stronger.
Soft Services Manager in Reading employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Soft Services Manager role.
✨Tip Number 2
Prepare for interviews by researching Mitie and understanding their values and operations. We want to show that you’re not just a fit for the role, but also for the company culture. Tailor your responses to highlight how your experience aligns with their needs.
✨Tip Number 3
Practice your leadership stories! As a potential Soft Services Manager, you’ll need to demonstrate your ability to lead teams effectively. We suggest preparing examples of how you’ve handled challenges and driven results in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that interview!
We think you need these skills to ace Soft Services Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Soft Services Manager role. Highlight your experience in managing cleaning and security teams, and don’t forget to showcase your leadership skills. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Mitie. Share specific examples of how you’ve successfully managed large teams and handled challenging situations. Let us know what makes you tick!
Show Off Your Communication Skills: As a Soft Services Manager, excellent communication is key. In your application, demonstrate your ability to build relationships and communicate effectively with various stakeholders. We love seeing candidates who can connect with people at all levels!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the Soft Services Manager role and the specific responsibilities at Mitie. Familiarise yourself with their operations, especially in cleaning and security, so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a potential leader, it's crucial to demonstrate your ability to manage large teams effectively. Prepare examples of how you've motivated staff, handled challenging situations, and ensured high levels of customer service in previous roles. This will show that you're ready to take charge.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of past experiences where you had to make quick decisions under pressure, especially in emergencies. Highlight your strategic thinking and how you communicated those decisions to your team.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the challenges the centre currently faces or how they measure success in the Soft Services contract. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
