At a Glance
- Tasks: Deliver top-notch customer service while ensuring a safe shopping environment.
- Company: Join Mitie, a leader in retail security with a focus on community safety.
- Benefits: Enjoy competitive pay, paid breaks, and access to fantastic employee perks.
- Other info: Great opportunities for progression and development in a supportive environment.
- Why this job: Make a real difference by protecting customers and colleagues in a dynamic retail setting.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 13 - 13 € per hour.
Pay Rate £13.23
Shifts: Various shifts to be discussed at interview.
Job Overview: Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting: It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties:
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
EEO Statement: We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
SIA-Licensed Retail Security Specialist — Protect & Serve in Reading employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where safety and customer service are paramount. With comprehensive training programmes, progression opportunities, and a range of employee benefits including financial services and retail discounts, working as a Retail Security Specialist with Mitie not only provides a rewarding career but also fosters a sense of community and purpose in creating a secure shopping environment.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land SIA-Licensed Retail Security Specialist — Protect & Serve in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitie and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can help create a safe shopping environment and deliver top-notch customer service.
✨Tip Number 3
Dress the part! Make sure you look professional and presentable for your interview. First impressions matter, especially in a role where you'll be representing the company and ensuring safety.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at StudySmarter and Mitie. Don’t miss out on this opportunity!
We think you need these skills to ace SIA-Licensed Retail Security Specialist — Protect & Serve in Reading
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for our customers!
Be Clear About Your SIA Licence:If you've got a current SIA licence or certificates, shout about it! If not, don’t worry – just let us know if you're open to training. We’re all about helping you get the qualifications you need.
Detail Your Work History:Remember, we need a full 5-year checkable employment/education history. Be thorough and honest in your application; this is super important for us to move forward with your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensure you don’t miss out on any updates!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Familiarise yourself with the responsibilities of a Retail Security Specialist. Understand how to deliver exceptional customer service while ensuring safety. Be ready to discuss how you would handle specific situations, like deterring violence or conducting patrols.
✨Showcase Your SIA Knowledge
If you hold an SIA licence or certificates, make sure to highlight this during your interview. If not, express your willingness to undergo training. Demonstrating your understanding of security protocols and the importance of compliance will impress the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about past experiences where you successfully managed conflict or ensured safety. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they support employee development. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
