Relief Support Officer in Reading

Pay: £13.50 Per Hour

Permanent – Flexible (8 Hours minimum)

Responsibilities:

• To protect customers and colleagues from physical and verbal abuse.
• To deter violence and public order offences.
• To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions.
• To deter till snatchers, trolley push outs and other bulk thefts.
• To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed.
• Dealing with any difficult situations that arise in a safe and professional manner.
• To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards.
• Monitoring the store CCTV where appropriate.
• Complete retrospective CCTV reviews focusing on shrinkage.
• To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge, SIA licence(s), identity badge, which all must be valid.
• To understand and always implement the ‘Ways of Working'.
• Liaise with the store management teams giving clear and concise feedback.
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
• Completing reports by recording observations, information, occurrences and surveillance activities using SMART.
• Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses.
• To report all incidents fully by the end of the shift using the SMART system.
• To wear and activate BWCCTV in accordance with company procedures.
• Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

Qualifications:

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates).
• A full five year check‑able employment/education history.
• Experience of delivering Customer Service.
• Excellent communication skills are required both written and verbal.
• Adaptable communication style to meet the needs of different people groups.
• Ability to work in a fast moving services business.
• Capability in the use of technology.
• Good attention to detail.
• High level of enthusiasm and passion.
• Previous experience in a similar role is desirable but not essential.
• Public Space Surveillance SIA licence is desirable but not essential.

Benefits:

• Virtual GP on hand for you and members of your household, with expert advice by video or phone without having to leave home.
• Financial wellbeing assistance through a Salary Finance scheme, including access up to 50% of earned pay before payday and competitive loans.
• Flexible benefits platform.
• Choices to customise benefits such as dental insurance, dining cards, coffee clubs, technology products and more.
• High street discounts from thousands of well‑known retailers, gyms and more through the MiDeals platform.
• Cycle‑to‑work scheme.
• Life cover equal to the greater of your annual salary or £10,000.
• Save‑as‑you‑earn scheme and Mitie Matching Share Plan, with potential free shares.
• Recognition through Mitie Stars with cash prizes and a chance to win a top prize of £10,000 annually.
• Training and development opportunities via a wide selection of learning resources.

Equal Opportunity:

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.