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- Tasks: Manage daily contract delivery for reactive work orders in a large manufacturing plant.
- Company: Join Mitie, the UK's leading facilities management and professional services company.
- Benefits: Enjoy flexible lifestyle benefits, high street discounts, and a cycle-to-work scheme.
- Why this job: Be part of a diverse team focused on continuous improvement and career progression.
- Qualifications: Excellent communication skills and basic knowledge of CAFM systems preferred.
- Other info: Inclusive recruitment process; adjustments available for applicants with disabilities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Quality Assurance Coordinator – Reactive Lead
Join to apply for the Quality Assurance Coordinator – Reactive Lead role at Mitie Cleaning & Hygiene Services
Quality Assurance Coordinator – Reactive Lead
4 days ago Be among the first 25 applicants
Join to apply for the Quality Assurance Coordinator – Reactive Lead role at Mitie Cleaning & Hygiene Services
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Job title: Quality Assurance Coordinator – Reactive Lead
Job title: Quality Assurance Coordinator – Reactive Lead
Location: BMW – Oxford – Cowley
Mitie are seeking a Quality Assurance Coordinator in the Reactive team to manage the day to day contract delivery for all reactive work orders across a large manufacturing plant!
Key Responsibilities Will Include
- Ensure all open Reactive tickets across the BMW Account are allocated to appropriately skilled resource
- Required to fulfil operational KPI\’s as indicated on the SLA scorecard
- Working with operational teams to ensure open Reactive tickets are progressed within contractual SLA\’s
- Working with operational teams to ensure mitigatory reasons are discussed/agreed with client, ensuring Maximo is updated and SLA\’s are met
- Record and keep logs of remedial work and trends
- Liaising with Operational teams and co-ordinating responses to accidents, Incidents and complaints from the client
- Route cause analysis of day to day issue for continuous improvement of processes and data
- Resolving issues that impact first time fix, double job handling and unnecessary sub-contracting
- Working with Service Assurance Manager to compile the monthly performance reporting related to Reactive Works
- Report/escalate to Management regarding all Reactive works in jeopardy
- To attend/host Operational ticket management review calls/meetings
- To carryout duties to comply with account compliance/auditing requirements
Skills & Behaviours
- Excellent communication / customer services
- Microsoft Office skills
- Ideal to have basic knowledge/understanding of using a CAFM system
- Ability to solve problems positively
- Proactive and solutions driven
- Team player and accountable
#MISCM
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
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Quality Assurance Coordinator - Reactive Lead employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Coordinator - Reactive Lead
✨Tip Number 1
Familiarise yourself with CAFM systems, as having a basic understanding can set you apart. Research common issues and solutions related to reactive work orders to demonstrate your proactive approach during discussions.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Being able to articulate your thoughts clearly and effectively will be crucial when liaising with operational teams and clients.
✨Tip Number 3
Prepare for potential scenario-based questions that focus on problem-solving and teamwork. Think of examples from your past experiences where you successfully resolved issues or improved processes.
✨Tip Number 4
Network with current or former employees of Mitie to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview.
We think you need these skills to ace Quality Assurance Coordinator - Reactive Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Quality Assurance Coordinator - Reactive Lead. Familiarise yourself with the key tasks mentioned in the job description, such as managing reactive work orders and liaising with operational teams.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your communication skills, problem-solving abilities, and any experience with CAFM systems or quality assurance processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to meet the operational KPIs and handle reactive tickets effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for a Quality Assurance role.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Quality Assurance Coordinator - Reactive Lead. Familiarise yourself with key terms like SLA, KPI, and CAFM systems, as these will likely come up during your interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This role requires a proactive and solutions-driven mindset, so be ready to discuss how you've demonstrated these qualities.
✨Communicate Effectively
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. Be prepared to discuss how you would liaise with operational teams and clients, especially in challenging situations.
✨Research Mitie and Its Values
Familiarise yourself with Mitie's mission and values, particularly their commitment to diversity and employee development. Showing that you align with their culture can set you apart from other candidates.
