Prison Administrator - Quality Assurance

Mitie Care & Custody (C&C) is driven by a bold vision: to establish HMP Millsike as a place of restoration and rehabilitation, where prisoners can unlock their full potential and make meaningful, positive changes in their lives.

Job Objectives And Responsibilities

The role will be based at HMP Millsike reporting directly to the Senior Manager of the Residence function. This is a non‑operational role so open to applicants from a variety of different disciplines such as probation, prisons, psychology, administration and business assurance. As a Key Work Quality Assurance administrator, you will be contributing directly to the primary function of HMP Millsike – that of the rehabilitation of its prisoners. You will be responsible for providing assurance for the overarching framework in terms of the quality of This Work activity and the assurance that we are meeting policy requirements and key performance indicators.

Key Work is an integral role of a Prison Custody Officer. All Prison Custody Officers working on residential units are expected to engage with and support a small caseload of 6–10 people in prison and be a positive role model of trust and accountability. Every prisoner in a male closed prison is allocated a key worker. The Quality Administrator role is essential in the co‑ordination of that activity, making sure that we meet our key performance indicators in relation to the quality of keywork sessions delivered and the recording of that activity. The role will largely be administrative but there may be a need for regular contact with senior managers and officers regarding key work. You will be working alongside both probation and prison colleagues. This is primarily a role that will rely on understanding the requirements of policy in relation to keywork and utilising administrative and co‑ordination skills to ensure we have an effective allocation and record keeping process that maintains quality and enables us to meet expectations in terms of keywork. As such, any mandatory training required will be given to successful applicants, so a willingness to complete training is necessary. Team members are supported and have access to learning opportunities for both personal and career development.

Person Specification

Candidates must have experience in analysing complex information and developing systems to ensure data and analysis meet an appropriate level of quality assurance. Good communication skills, both written and oral, are essential, along with general digital competence. Proficiency in Word, Excel, and Access at a practitioner level is required. Candidates should possess strong interpersonal and communication skills, with the ability to build productive working relationships at all levels, both internally and externally. The ability to manage uncertainty and respond flexibly to a changing environment is crucial. Proven self‑motivation and experience in escalating challenges to contribute to successful outcomes are also necessary.

As a business, Mitie Care & Custody is committed to diversity and inclusion and we would welcome applications from a wide range of backgrounds including veterans, those looking for a career change, and people who have experience in social care or a learning environment. Full training will be given where applicable, and we would encourage anyone who might be thinking about a role in a secure establishment to get in touch.

Benefits

• Virtual GP on hand for you and members of your household.
• Salary Finance scheme: access 50% of earned pay before payday for a small fee and offer competitive loans.
• Flexible lifestyle benefits platform, Choices: purchase up to five extra days’ holiday each year, critical illness insurance, dental treatment, technology products.
• High street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform.
• Cycle‑to‑work scheme.
• Life cover of up to four times your salary.
• Enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (free shares possible).
• Mitie Stars recognition: cash prizes monthly and end‑of‑year top prize of £10,000.

Equal Opportunity and Accessibility Statement

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shradha Singh at shradha.singh@mitie.com.