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- Tasks: Lead a team to ensure cleanliness and guest satisfaction at Gunwharf Quays.
- Company: Join Mitie, the UK's leading facilities management company with a diverse workforce.
- Benefits: Enjoy flexible hours, competitive salary, and a range of lifestyle benefits.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in cleaning management and strong people skills are essential.
- Other info: Opportunities for training and career growth in a supportive environment.
The predicted salary is between 32000 - 36000 £ per year.
Reports to: Cleaning and Environmental Manager
Location: Gunwharf Quays
Salary: 38,000 - 42,000 depending on experience
Employment Status: Full-Time 42.5hrs
Working Conditions: Flexible hours including early mornings, evenings and weekends; Working 5 in 7 days including every other weekend; 30min paid break; 08:00 - 17:00
Purpose of Role
The Cleaning and Environmental Services Lead is responsible for overseeing Gunwharf Quays Cleaning and Environmental Services team and core cleaning functions. The role ensures guests enjoy a positive and stress-free experience while maintaining high standards of cleanliness, safety, and compliance. Working closely with the client and Centre Management team, the Lead will supervise staff, uphold Mitie standards, and support initiatives that enhance guest experience and drive footfall and sales.
Key Internal Contacts
- Site Managers
- Regional Managers and Directors
- Employees and prospective employees
Key External Contacts
- Guests
- External Contractors
- Brand Partners
Duties And Responsibilities
- Ensure daily operational readiness across Gunwharf Quays in collaboration with departments such as Retail, Marketing, MEBF, Guest Services, and Security.
- Maintain guest facilities to required standards; take corrective action as needed.
- Deliver excellence in guest experience, focusing on:
- Health & Safety
- Cleaning & Hygiene standards
- Staff grooming and presentation
- Guest interaction and courtesy
Experience, Skills And Abilities
- Previous experience in a similar role within the cleaning industry.
- Basic knowledge of cleaning machinery.
- Proven people management experience.
- Ability to deliver under tight deadlines.
- Strong understanding of Health & Safety policies.
- Excellent timekeeping and attendance.
- Strong leadership and team management skills.
- Knowledge of health and safety regulations and ability to conduct risk assessments.
- Excellent communication and organizational skills.
- Basic IT skills for record keeping and reporting.
- Basic understanding of budgetary requirements to support cost-effective operations.
Note
This role profile outlines the key responsibilities but is not exhaustive. Additional duties may be assigned as required. The company reserves the right to amend elements of this role in line with business needs.
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme, including options to access earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, you’ll receive access to Choices, a flexible lifestyle benefits platform with options such as extra holiday days and other benefits. We also provide high street discounts via MiDeals, a cycle-to-work scheme, life cover up to four times salary, enhanced pension contributions, and other financial and recognition programs. We award Mitie Stars as recognition with monthly prizes and a potential top prize of £10,000 at year end.
Our success is driven by our people. We offer diverse training and development opportunities and are committed to inclusive recruitment. If you need reasonable adjustments during the recruitment process due to disability or a long-term condition, please email us.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company. Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
Cleaning Lead in Portsmouth employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Lead in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry or related fields. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission, especially around guest experience and health & safety standards.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've successfully managed teams and improved cleaning operations. This will highlight your fit for the Cleaning Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Cleaning Lead in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Cleaning Lead role. Highlight your relevant experience in cleaning and environmental services, and show us how your skills align with our expectations.
Showcase Your Leadership Skills: As a Cleaning Lead, you'll be supervising a team, so let us know about your previous people management experience. Share examples of how you've trained or motivated staff in the past to create a positive work environment.
Emphasise Health & Safety Knowledge: We take health and safety seriously, so make sure to mention your understanding of relevant policies and regulations. If you have experience conducting risk assessments, we want to hear about it!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning and hygiene standards expected in the role. Be ready to discuss how you would maintain these standards and ensure compliance with health and safety regulations during your interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience in training, scheduling, and evaluating staff performance, as well as how you handle guest interactions and complaints.
✨Understand the Business
Research Gunwharf Quays and its operations. Knowing about their retail and guest services will help you demonstrate how you can contribute to enhancing the guest experience and driving footfall and sales.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to address operational issues or manage a difficult situation with a guest or team member, and be prepared to explain your approach.
