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For Companies At a Glance
- Tasks: Protect the store and its assets while delivering excellent customer service.
- Company: Join the dynamic Waitrose and Mitie family with a focus on security and support.
- Benefits: Enjoy flexible benefits, competitive pay, and opportunities for personal development.
- Other info: Full training provided, including technology use and health & safety compliance.
- Why this job: Make a real difference in a role that combines security with customer engagement.
- Qualifications: Previous security experience and an SIA licence are essential.
The predicted salary is between 29000 - 30000 £ per year.
Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values. £14.05 per hour pay rate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers. Fantastic opportunity to join the evolving Waitrose and Mitie family. Full and extensive training will be provided including MAYBO and key focus on customer service. Company funded SIA licence renewal. Fully supported by the NOC and be provided with technology such as body worn camera and incident reporting device.
Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
What We Are Looking For
- Previous security experience
- SIA License
- Excellent communication skills at all levels
- Energy and enthusiasm
Main Duties
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devices to aid in the reporting of all incidents.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
- Work in a systematic, methodology and orderly way.
Training
- Fully and satisfactorily complete all required competency training.
- To undertake training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.
Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme, allowing you to access a portion of your earned pay before payday for a small fee, and additional competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices, which lets you customise benefits such as dental insurance, dining cards, coffee clubs, technology products, and more. You can also enjoy high street discounts from thousands of retailers, gym memberships, and a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000. We also offer a save-as-you-earn scheme and a Mitie Matching Share Plan, with potential free shares. Mitie awards employees with Mitie Stars, with cash prizes available each month and a top prize of £10,000 at year-end. We are committed to inclusive recruitment and may provide reasonable adjustments for applicants with disabilities.
Location: Portishead. Guaranteed number of hours per week, permanent location. Pay rate: £14.05 per hour.
Store Protection Officer in Portishead employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Protection Officer in Portishead
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mitie's values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous security experience and communication skills can shine in this role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and ready to represent Mitie. A smart appearance shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Protection Officer in Portishead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in security and customer service. We want to see how your skills align with the role of Store Protection Officer, so don’t hold back!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to communicate effectively. Whether it’s through your writing style or examples from past experiences, let us know you can engage with all levels.
Highlight Your Enthusiasm: We love energy and enthusiasm! Make sure your passion for security and helping others shines through in your application. A positive attitude can really set you apart from the crowd.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you’re familiar with the key responsibilities of a Store Protection Officer. Brush up on your knowledge of security protocols, customer service standards, and the specific technologies mentioned in the job description, like body-worn cameras and incident reporting devices.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you effectively communicated in challenging situations, especially in security or customer service contexts.
✨Demonstrate Your Enthusiasm
Energy and enthusiasm can set you apart from other candidates. During the interview, express your passion for security and customer service. Share why you want to work for Mitie and Waitrose specifically, and how you align with their values.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to security and health & safety. Prepare by thinking through potential scenarios and your responses, focusing on using common sense and initiative while maintaining professionalism.