At a Glance
- Tasks: Lead guest services and workplace experience operations across London and regional sites.
- Company: Join a dynamic hospitality-focused team at Signature by Mitie.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Hands-on role with regular travel and a focus on team engagement.
- Why this job: Make a real impact on guest experiences and lead innovative teams.
- Qualifications: Strong operational skills and experience in hospitality or guest services.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a hospitality‑led Portfolio Experience Manager to oversee a portfolio of guest services and workplace experience accounts across London and regional sites. The role involves daily operational delivery, client relationship management, and leading teams to maintain high hospitality standards.
Who We're Looking For
- Operationally strong and highly organised
- Commercially aware and performance focused
- Hospitality‑led with a passion for guest experience
- Comfortable managing multiple priorities and clients
- Creative, proactive and solutions focused
- Experienced within workplace experience, guest services, hospitality or FM environments
What You'll Be Doing
- Leading day‑to‑day guest services and workplace experience operations across London and regional accounts
- Managing multiple client relationships and operational priorities
- Supporting, coaching and developing workplace experience teams
- Driving service excellence, operational standards and team engagement
- Bringing fresh thinking and creativity into workplace environments
- Supporting commercial performance, labour management and KPIs
- Creating engaging workplace experiences and moments that matter
Leadership Presence
This is a highly visible operational role with an expectation of spending a minimum of three days per week on‑site across your portfolio locations. While the majority of sites are London‑based, the portfolio also includes regional locations outside London which will require regular travel and bi‑weekly site presence. We are looking for leaders who are hands‑on, connected to their teams and present within the environments they support.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, please let us know.
Portfolio Experience Manager employer: Mitie Cleaning & Hygiene Services
At Signature by Mitie, we pride ourselves on being an exceptional employer that champions a vibrant work culture and prioritises employee growth. Our London-based Portfolio Experience Manager role offers a unique opportunity to lead dynamic teams in delivering outstanding guest services while enjoying the benefits of a supportive environment that fosters creativity and operational excellence. With a commitment to inclusivity and professional development, we empower our employees to thrive in their careers while making meaningful contributions to workplace experiences across our diverse portfolio.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and workplace experience sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest experience shine through. Share stories that highlight your operational strengths and creativity in problem-solving.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Keep it local! Since this role involves being on-site, make sure to highlight your familiarity with London and regional areas. Show that you’re ready to hit the ground running and engage with teams and clients right away.
We think you need these skills to ace Portfolio Experience Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for guest experience shine through! Share specific examples of how you've created memorable moments in previous roles. We want to see that you’re not just about the job, but about making a real difference in people's experiences.
Highlight Your Organisational Skills:As a Portfolio Experience Manager, juggling multiple priorities is key. In your application, mention times when you successfully managed various tasks or projects simultaneously. We need to know you can keep everything running smoothly while maintaining high standards!
Demonstrate Your Leadership Style:We’re looking for hands-on leaders who connect with their teams. Use your application to describe your leadership approach and how you’ve supported and developed others in past roles. Show us how you inspire and engage your team to deliver excellence!
Tailor Your Application:Make sure your application speaks directly to the role of Portfolio Experience Manager. Use keywords from the job description and relate your experience to the specific responsibilities mentioned. This shows us you’ve done your homework and are genuinely interested in joining our team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Portfolio Inside Out
Before the interview, make sure you research the company and its portfolio of guest services. Understand their values and how they deliver hospitality. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your ability to coach and develop others, as well as how you've driven service excellence. Be ready to discuss specific situations where your leadership made a difference.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've faced challenges in managing multiple priorities or client relationships. Be prepared to share how you approached these situations creatively and proactively, showcasing your solutions-focused mindset.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Ask insightful questions about the company's approach to guest experience and workplace environments. This shows your genuine interest and helps you assess if the role is the right fit for you.
