At a Glance
- Tasks: Lead guest services and workplace experience operations across London and regional sites.
- Company: Join a dynamic team at London Signature by Mitie, focused on hospitality excellence.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Hands-on leadership role with regular travel and a focus on creativity.
- Why this job: Make a real impact in enhancing guest experiences and leading vibrant teams.
- Qualifications: Strong operational skills, hospitality experience, and a passion for guest service.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a hospitality‑led Portfolio Experience Manager to oversee a portfolio of guest services and workplace experience accounts across London and regional sites. The role involves daily operational delivery, client relationship management, and leading teams to maintain high hospitality standards.
Who We're Looking For
- Operationally strong and highly organised
- Commercially aware and performance focused
- Hospitality‑led with a passion for guest experience
- Comfortable managing multiple priorities and clients
- Creative, proactive and solutions focused
- Experienced within workplace experience, guest services, hospitality or FM environments
What You'll Be Doing
- Leading day‑to‑day guest services and workplace experience operations across London and regional accounts
- Managing multiple client relationships and operational priorities
- Supporting, coaching and developing workplace experience teams
- Driving service excellence, operational standards and team engagement
- Bringing fresh thinking and creativity into workplace environments
- Supporting commercial performance, labour management and KPIs
- Creating engaging workplace experiences and moments that matter
Leadership Presence
This is a highly visible operational role with an expectation of spending a minimum of three days per week on‑site across your portfolio locations. While the majority of sites are London‑based, the portfolio also includes regional locations outside London which will require regular travel and bi‑weekly site presence. We are looking for leaders who are hands‑on, connected to their teams and present within the environments they support.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, please let us know.
Portfolio Experience Lead – Hospitality & Guest Services employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises hospitality and guest experience. Our London-based Portfolio Experience Lead role provides ample opportunities for professional growth, with a focus on team development and operational excellence, all while enjoying the vibrant atmosphere of one of the world's most exciting cities. Join us to be part of a collaborative environment where your creativity and leadership can truly shine.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Experience Lead – Hospitality & Guest Services
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to clearly articulate your experience and how it aligns with the role. Think about specific examples from your past that demonstrate your operational strength and hospitality focus.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative and a genuine interest in the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. It’s a simple way to keep the conversation going and show your commitment.
We think you need these skills to ace Portfolio Experience Lead – Hospitality & Guest Services
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for guest experience shine through! Share specific examples of how you've created memorable moments in previous roles. We want to see that you’re not just about the job, but about making a real difference in hospitality.
Be Organised and Clear:Make sure your application is well-structured and easy to read. Use headings, bullet points, and clear language to highlight your skills and experiences. We appreciate clarity, so don’t make us hunt for your key achievements!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Portfolio Experience Lead role. Mention specific responsibilities from the job description and how your background aligns with them. We love seeing candidates who’ve done their homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Portfolio
Before the interview, take some time to research the company’s portfolio of guest services and workplace experiences. Familiarise yourself with their operations in London and regional sites. This will help you demonstrate your understanding of their business and how you can contribute to enhancing their hospitality standards.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous leadership experiences, especially in hospitality or guest services. Think of specific examples where you successfully managed teams, improved service excellence, or drove operational standards. This will highlight your capability to lead and inspire others in a hands-on role.
✨Emphasise Client Relationship Management
Since managing multiple client relationships is key for this role, come ready with examples of how you've built and maintained strong client connections in the past. Discuss your approach to understanding client needs and how you’ve proactively addressed any challenges to ensure satisfaction.
✨Bring Creative Solutions
The job requires fresh thinking and creativity, so think about innovative ideas you've implemented in previous roles. Be ready to share how you’ve created engaging workplace experiences or solved problems creatively. This will show that you’re not just operationally strong but also a forward-thinker who can enhance the guest experience.
