At a Glance
- Tasks: Provide confidential support to senior managers and police while coordinating daily operations.
- Company: Join a supportive team in a dynamic police services environment.
- Benefits: Enjoy 25 days annual leave, flexible working, and health perks.
- Other info: Flexible shifts with opportunities for overtime and career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: A can-do attitude and excellent communication skills are essential.
The predicted salary is between 27834 - 29374 £ per year.
You will be providing exemplary, confidential support to senior managers, healthcare professionals and police across our nationwide forensic healthcare and custody contracts, primarily based in our Manchester office with an agile working arrangement.
Responsibilities
- Provide confidential support to senior managers, healthcare professionals and police.
- Coordinate day‑to‑day tasks and documentation related to operational support.
- Answer and triage telephone inquiries in a friendly and helpful manner.
- Support varied workload, including days, nights and weekends as part of a rolling shift pattern.
Qualifications
- Can‑do attitude and willingness to make a difference to people’s lives.
- Excellent communication skills at all levels.
- Team player and role model to others.
- Good IT skills and readiness to learn new systems.
- Transferable skills preferred; previous call‑centre experience not required.
Working Hours and Salary
- 42 hours per week (average) based on a rolling shift pattern of days, nights and weekends with overtime opportunities.
- Salary: £27,834.96 – £29,374.80 per annum.
Benefits
- Annual leave: 25 days plus bank holidays.
- 24/7 Virtual GP for employees and families.
- On‑site canteen with flexible Grab & Go facilities.
- Employee Assistance Programme.
- Cycle to Work Scheme.
- Paid volunteering days.
- Free on‑site parking.
- Staff social events and competitions.
- High‑street discounts via MiDeals platform.
- Flexible lifestyle benefits platform (Choices).
- Life cover up to four times salary, enhanced pension contributions, savings scheme and Mitie Matching Share Plan.
Location & Start Date
- Manchester office with flexible working arrangement.
- Start Date: July/August 2026 (or sooner depending on successful candidate).
- Closing Date: 8th June 2026.
We welcome candidates with transferable skills and an enthusiastic attitude. As a diverse team, we offer a supportive induction and training programme with opportunities for development.
Police Services Support Specialist (Call Centre) employer: Mitie Cleaning & Hygiene Services
As a Police Services Support Specialist based in our Manchester office, you will join a dynamic and supportive team dedicated to making a meaningful impact in the community. We offer a flexible working arrangement, competitive salary, and a comprehensive benefits package that includes generous annual leave, a 24/7 Virtual GP service, and opportunities for personal and professional growth. Our inclusive work culture fosters collaboration and encourages employees to thrive, making us an excellent employer for those looking to contribute positively to people's lives.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Police Services Support Specialist (Call Centre)
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support healthcare and police services. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be answering calls and triaging inquiries, it’s crucial to sound friendly and helpful. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in the past. Employers love candidates who are proactive and ready to jump in and make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic team players like you who are ready to support our mission.
We think you need these skills to ace Police Services Support Specialist (Call Centre)
Some tips for your application 🫡
Show Your Can-Do Attitude:Make sure your application reflects that positive, can-do attitude we’re looking for. Share examples of how you've made a difference in previous roles or situations – it really helps us see your potential!
Tailor Your Application:Don’t just send the same old CV and cover letter everywhere! Tailor your application to highlight your communication skills and teamwork experience, as these are key for the Police Services Support Specialist role.
Be Friendly and Approachable:Since you'll be answering calls and triaging inquiries, let your friendly nature shine through in your written application. Use a warm tone and show us you’re ready to help others – it’s all about making connections!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Police Services Support Specialist. Familiarise yourself with the key tasks like providing confidential support and triaging telephone inquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly and confidently. Consider preparing examples from past experiences where you've effectively communicated with different stakeholders, as this will showcase your ability to connect with senior managers and healthcare professionals.
✨Emphasise Your Can-Do Attitude
The job description highlights a 'can-do attitude' as essential. Be ready to share instances where you've tackled challenges positively or made a difference in someone's life. This will resonate well with the interviewers and show that you're the right fit for their team.
✨Prepare for Shift Work Questions
Given the rolling shift pattern, be prepared to discuss your flexibility and willingness to work varied hours, including nights and weekends. Think about how you manage your time and energy during shifts, and be ready to reassure them that you can handle the demands of the role.
