At a Glance
- Tasks: Manage helpdesk tasks and support the Facilities Manager in achieving targets.
- Company: Join Mitie, a leading facilities management company with a commitment to community.
- Benefits: Enjoy flexible benefits, financial wellbeing assistance, and high street discounts.
- Other info: Inclusive recruitment process with opportunities for career growth.
- Why this job: Make a real difference in thriving communities while developing your skills.
- Qualifications: GCSEs in Maths and English; admin experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
Better places, thriving communities.
To be responsible for ensuring all helpdesk jobs are input on to the helpdesk system and issued to the relevant section in order for completion of task to be within contractual timescales. To be responsible for ensuring all administration and supportive functions for the Contract(s) are effectively and efficiently carried out. To provide assistance on all aspects of policy and procedures within MITIE PFI Limited and to support the Facilities Manager and Contract Manager. To provide support and assistance to the Facilities Manager and Contract Manager with regards to monitoring of financial spend against budget. To provide assistance to the Facilities Manager and Contract Manager in all aspects of their role to ensure that financial and strategic targets are achieved within the Contract(s).
Main Duties
- To be responsible for inputting all tasks on to the helpdesk that are raised by the client and Mitie internally. Also ensure that all tasks are monitored and managed in order for the contractual targets to be achieved.
- To be responsible for the co-ordination of all administrative tasks on behalf of the Contract(s) which will include the setting up of Contract specific procedures and processes as required.
- To assist the Contract Manager in the preparation of reports for the Client, SPV or Senior Management Team.
- To monitor, track and chase all aged debt and report updates to the Contract Manager and Account Manager.
- To be responsible for the administration function for free school meals/paid meals and all third party lettings in order for the Contract Manager to be able to invoice to the client.
- Liaise with Internal and External Auditors and assist the Operation Team in the successful completion of all internal and external audits.
- Attend monthly meetings as required on behalf of the Contract.
- To be responsible for the collation and management of information for all services for which MITIE PFI Limited are responsible for within the Contract as directed by the Facilities Manager and Contract Manager.
- To undertake and liaise with Sub-Contractors as and when required in order to gain quotations, resolve queries and to undertake financial reconciliations for the Contract.
- To carry out any reasonable management request as dictated by the needs of the business.
What We Are Looking For
- GCSE passes in Maths and English are a requirement.
- Relevant experience in administrative functions within a commercial/business environment.
- Experience in administrative work, financial reconciliations, data input, processing of invoices, general administrative duties and reception duties.
- Confidence and commitment to providing a high quality, professional service.
- Ability to provide professional direction to internal and external customers.
- Excellent written and verbal communication skills.
- Ability to prioritise workload.
- Adaptable and flexible approach to work.
- Ability to show initiative and promote ideas.
- Excellent time management and organisational skills.
- Ability to remain calm under pressure.
- Reliable.
- Detail conscious.
- Result/task orientated.
Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.
Helpdesk Assistant in Plymouth employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Our Helpdesk Assistants benefit from a range of lifestyle perks, including flexible benefits, financial assistance, and extensive training opportunities, all while contributing to better places and thriving communities. With a commitment to inclusivity and recognition of hard work through initiatives like Mitie Stars, we ensure that every team member feels valued and empowered in their role.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Assistant in Plymouth
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mitie and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around administration and financial tasks.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or projects. This will highlight your ability to prioritise workload effectively.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared about the role or the team. It shows you're engaged and keen to learn more about how you can contribute.
We think you need these skills to ace Helpdesk Assistant in Plymouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience in administrative functions and financial reconciliations, as these are key for the Helpdesk Assistant role.
Show Off Your Skills:Don’t hold back on showcasing your excellent written and verbal communication skills. We want to see how you can provide professional direction to both internal and external customers.
Be Detail-Oriented:Pay attention to the details in your application. This role requires someone who is detail-conscious and reliable, so make sure your application reflects that!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Assistant role. Familiarise yourself with the key responsibilities like inputting tasks into the helpdesk system and supporting the Facilities Manager. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Admin Skills
Since this role involves a lot of administrative tasks, be prepared to discuss your relevant experience. Bring examples of how you've successfully managed data input, financial reconciliations, or any other admin duties in previous jobs. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Communicate Clearly and Professionally
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully. This will reflect your ability to provide professional direction to both internal and external customers.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some insightful questions to ask the interviewer. Inquire about the team dynamics, the tools they use for helpdesk management, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
