Security Mobile Team Leader in Peterborough

Location: Peterborough / Leicester / Nottingham area.

Hours: 42 hours per week.

Rate: £15.94 per hour.

Job Responsibilities

• Contribute to the success of the contract through effective training and continuous colleague development, supporting the client’s security and safety strategy.
• Effectively support the Operations Manager in managing performance and ensuring all security officers are trained to the highest standard in line with SLAs & KPIs.
• Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
• Responsibility for the operational performance of the allocated business, ensuring compliance with SLA’s & KPI’s.
• Maintain and promote the Mitie brand and reputation by providing an industry-leading security provision.
• Support the customer and ensure accuracy and timely reporting of crime-related tasks/activities through effective training of the officer population.

Main Duties

• Deliver results that meet or exceed budget and service delivery requirements through full responsibility and accountability.
• Work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign-off.
• Deliver all corporate training to the required standard for all officers in your area of responsibility.
• Complete officer evaluations in line with contractual KPIs.
• Provide great training and coaching to the security officer population.
• Coach officers on uniform standards as part of the evaluation process.
• Deliver all focus topics and ad-hoc training identified by the business.
• Support officers in delivering uniform standards and other ongoing training needs.
• Deliver SIA CCTV training to ensure all podium store security officers are qualified.
• Implement performance management, PIP, and development plans for officers as required.
• Identify and rectify behaviours and situations that endanger health & safety.
• Assist with initial investigations for customer complaints, QHSE incidents, and other investigations.
• Maintain and update Assignment Instructions & Risk Assessments.
• Engage with store management to build strong client relationships.
• Ensure adherence to uniform standards.
• Maintain open communication channels, recognise achievements, and contribute to talent mapping projects.

Personal Specification

• Excellent organisational and time-management skills.
• Confident and professional working approach and appearance.
• Strong customer-service, client-focused attitude.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a “can-do” approach.
• Flexible and adaptable.
• Literate, numerate and medium-level IT skills.
• Willingness to pursue, if not already held, a management apprenticeship.
• Full valid UK driving licence.
• Valid SIA guarding licence.

Health & Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Report immediately any apparent deficiencies in systems of work or equipment that may risk service delivery or health and safety.
• Use all work equipment and personal PPE properly and in accordance with training.
• Report immediately any issues or training needs to your Line manager.

Information Security

• Ensure compliance with Mitie’s information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.