At a Glance
- Tasks: Protect the store and its assets while delivering excellent customer service.
- Company: Join the dynamic Waitrose and Mitie family.
- Benefits: Earn £15.64 per hour with great perks like flexible benefits and high street discounts.
- Other info: Enjoy a supportive environment with opportunities for personal development.
- Why this job: Be part of a vital role in retail security with full training provided.
- Qualifications: Previous security experience and an SIA licence are required.
The predicted salary is between 15 - 15 € per hour.
Location: Lymington
Payrate: £15.64 per hour
Breaks: Unpaid
Guaranteed number of hours per week, permanent location
Job Overview
Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values. £15.64 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers. Fantastic opportunity to join the evolving Waitrose and Mitie family. Full and extensive training will be provided including MAYBO and key focus on customer service. Company funded SIA licence renewal. Fully supported by the NOC and be provided with technology such as body worn camera and incident reporting device. Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
What We Are Looking For
- Previous security experience.
- SIA License.
- Excellent communication skills at all levels.
- Energy and enthusiasm.
Main Duties
- Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devices to aid in the reporting of all incidents.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- Be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
- Work in a systematic, methodology and orderly way.
Training
- Fully and satisfactorily complete all required competency training.
- To undertake training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- Maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- Ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- Call emergency services and Communication Centre to report all incidents.
Benefits
- Virtual GP on hand for you and members of your household; expert advice by video or phone without having to leave your home.
- Finance assistance through the Salary Finance scheme: access 50% of earned pay before payday for a small fee; competitive loans.
- Flexible benefits platform, Choices: customise benefits such as dental insurance, dining cards, coffee clubs, technology products at an affordable cost.
- High street discounts from thousands of retailers, gyms and more through MiDeals platform; cycle-to-work scheme.
- Life cover the greater of your equivalent annual salary or a minimum of £10,000.
- Save-as-you-earn scheme and Mitie Matching Share Plan; potential free shares.
- Mitie Stars recognition: cash prizes each month and chance to win top prize of £10,000 at year end.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at [email protected]
Part time store protection officer in Pennington employer: Mitie Cleaning & Hygiene Services
Join the Waitrose and Mitie family as a Part-Time Store Protection Officer in Lymington, where you will benefit from a supportive work culture that prioritises employee development and well-being. With competitive pay at £15.64 per hour, comprehensive training, and a range of perks including flexible benefits, life assurance, and a cycle-to-work scheme, this role offers a meaningful opportunity to contribute to a safe shopping environment while enjoying a variety of employee growth opportunities.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Part time store protection officer in Pennington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waitrose and Mitie. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous security experience aligns with the role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! For a store protection officer role, smart casual is usually a safe bet. You want to look professional but also approachable. First impressions matter, so make sure you’re looking sharp!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace Part time store protection officer in Pennington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in security and customer service. We want to see how your skills align with the role of a Store Protection Officer at Waitrose.
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your ability to engage with customers and colleagues. Use clear and concise language in your application to reflect this.
Highlight Your Enthusiasm:We love energy and enthusiasm! Make sure your passion for the role shines through in your written application. Let us know why you’re excited about joining the Waitrose and Mitie family.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to receive your details and get the ball rolling on your application!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Security Basics
Brush up on your security knowledge and relevant laws before the interview. Familiarise yourself with the SIA licensing requirements and any specific regulations related to retail security. This will show that you’re serious about the role and understand the responsibilities involved.
✨Showcase Your Communication Skills
As a Store Protection Officer, excellent communication is key. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. Practice articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Customer Service Focus
Remember, this role isn’t just about security; it’s also about providing excellent customer service. Think of instances where you’ve gone above and beyond for customers. Be ready to discuss how you can balance security duties while ensuring a positive shopping experience.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think through potential scenarios you might face as a Store Protection Officer and how you would respond. This will help you demonstrate your critical thinking and initiative.
