Part Time Support Services Administrator - ICE

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Performance Support Services Administrator at MITIE Care & Custody | Heathrow Immigration Removal Centre (IRC)

Are you an organised and detail-focused administrator looking for your next opportunity? We're looking for a Performance Support Services Administrator to join our Airside Pass Team at Heathrow IRC.

In this role, you will provide essential administrative support to the Airside Pass function, helping to ensure airside pass applications and compliance processes are managed accurately and efficiently.

What You'll Be Doing

• Acting as the first point of contact for airside pass queries and requests.
• Processing new and renewal airside pass applications through Airport Gateway, ensuring compliance with CAA and airport requirements.
• Issuing GSAT login details for mandatory online training courses.
• Requesting DBS certificates through the online portal.
• Producing and distributing documentation and information accurately and on time.
• Maintaining electronic and manual records and filing systems.
• Arranging appointments and supporting the day-to-day running of the team.
• Providing wider administrative support as required across the department.
• Taking part in ongoing learning and development opportunities.

What We're Looking For

• Previous experience in a busy administrative role.
• Strong attention to detail and the ability to manage confidential information.
• Excellent organisational and time management skills.
• Good communication skills with the confidence to liaise with a range of stakeholders.
• A proactive approach with the ability to work effectively both independently and as part of a team.
• Flexibility to adapt to changing priorities and workloads.

Why join Mitie?

At Mitie Care & Custody, our people are guided by our values of Excel, Inspire and Challenge . We're looking for someone who takes pride in delivering high-quality work, enjoys supporting colleagues, embraces new ideas, and is committed to maintaining the highest standards of safety, dignity and professionalism.

If you're looking for a rewarding administration role where accuracy, teamwork and continuous improvement are valued, we'd love to hear from you.

Our market-leading offering provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household.
• So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme.
• For example, you could access 50% of your earned pay before payday for a small fee.
• Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices.
• You might choose to purchase up to five extra days’ holiday each year.
• You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.
• There are many choices!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
• And we have a cycle-to-work scheme.
• Life cover of up to four times your salary is available.
• We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work.
• There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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