Head of FM (Campfields IRC) in Oxford

Better places, thriving communities.

Location: Campsfield Immigration Removal Centre

Reports to: Centre Director / Head of FM (I&J)

Direct Reports: FM Supervisors & Helpdesk Co-Ordinators

Role Purpose

This role is responsible for providing both strategic leadership and operational oversight of integrated Facilities Management services, encompassing both Hard and Soft FM, within a secure environment. The successful candidate will promote a culture of collaboration, inclusion, and continuous improvement, ensuring an excellent experience for all service users. They will lead, support, and develop a high-performing team, delivering services efficiently, effectively, and within budget. Working closely with clients, colleagues, and supply partners, they will build strong relationships and leverage wider organisational expertise to drive service excellence and achieve operational objectives.

Key Responsibilities

The successful candidate will ensure contract requirements and CDIs are consistently achieved while maintaining high standards of quality and reliability. They will contribute to the development and implementation of service plans, policies and procedures aligned to client needs, monitor performance through KPIs and data insights, and proactively drive service improvements. The role will involve effective resource planning to meet operational demands, acting as an escalation point for complex issues, supporting audits and inspections, and working closely with the QHSE Manager and Senior Leadership Team to maintain a safe, secure and compliant environment. A strong commitment to security protocols, governance and continuous service excellence is essential.

Skills & Experience

• Experience in Total FM (TFM), ideally within a custodial or secure environment.
• Background in building services maintenance, supported by a relevant engineering qualification.
• Health & Safety qualification: IOSH (essential), NEBOSH (desirable).
• Membership of a relevant professional body (e.g. IWFM, CMI, IOSH).
• Awareness of SFG20 maintenance standards.
• Experience across both Hard FM and Soft Services.
• Understanding of relevant legislation and industry standards.
• Ability to interpret data and identify trends.
• Experience managing budgets and resources.

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Karen Hayes at Karen.hayes@mitie.com.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.