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- Tasks: Be the go-to person for helpdesk queries and support site operations.
- Company: Join Mitie, a leader in creating thriving communities.
- Benefits: Enjoy personal development, high street discounts, and life cover up to four times your salary.
- Other info: Inclusive recruitment process; we value diversity and support all applicants.
- Why this job: Make a real difference in a supportive team at a newly opened site.
- Qualifications: Experience in Facilities Management or Administration with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Better places, thriving communities. Join Mitie – the future of high performing places.
Hours: 40 hours per week, Monday to Friday
Location: Kidlington, Oxford.
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Facilities Coordinator to join our Facilities Management team at the newly opened Campsfield Immigration Removal Centre, supporting the delivery of an efficient, professional and customer-focused service on site.
Role Responsibilities
- Act as the first point of contact for the Mitie helpdesk, managing phone calls, emails and walk‑in queries professionally and efficiently.
- Log jobs accurately on the system, monitor progress against SLAs and ensure timely input and output of all helpdesk data.
- Raise and send quotes to clients for approval and allocate works to engineers, ensuring workloads are effectively managed.
- Support site operations by producing reprographics and printing requests, including materials for on-site training.
- Ensure all activities are delivered in line with Mitie policies, processes and contractual obligations.
What We’re Looking For
- Experience within Facilities Management or Administration.
- Strong customer service experience with the ability to remain professional under pressure.
- Excellent written and verbal communication skills, with a confident and approachable manner.
- Competent IT skills, including Microsoft Office, with a high standard of literacy and numeracy.
- Discretion and integrity, with the ability to maintain confidentiality and work effectively with a range of stakeholders.
Additional Information
- All offers of employment are subject to security clearance and enhanced background checks.
- To be eligible: Be a British citizen, an EU citizen with settled status, or hold Indefinite Leave to Remain.
- Have lived in the UK continuously for the past three years (excluding normal holidays).
- Be eligible for CTC clearance and hold a valid passport (British or EU with share code).
What’s in it for you?
- Continued personal development with full support to help you grow your career.
- Opportunities to work within a newly opened site as part of a growing, supportive team.
- Access to additional benefits via Mitie’s flexible benefits platform.
- Access to high street discounts from thousands of well-known retailers, gyms and more through the MiDeals platform.
- Cycle-to-work scheme.
- Life cover of up to four times your salary.
- Enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
- Mitie Stars recognition with cash prizes; top prize of £10,000.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at Harnaik.sahdra@mitie.com. Together our diversity makes us stronger.
Facilities Coordinator in Oxford employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the Facilities Management field, especially those at Mitie. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching Mitie's values and recent projects. Show us that you’re not just another candidate but someone who genuinely cares about creating better places and thriving communities.
✨Tip Number 3
Practice your customer service skills! Since the role involves being the first point of contact, think of scenarios where you might need to handle queries or complaints. We want to see how you shine under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Mitie.
We think you need these skills to ace Facilities Coordinator in Oxford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and maintained professionalism under pressure, as this is key for the Facilities Coordinator role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. We love seeing how your skills and experiences align with what we’re looking for in a Facilities Coordinator.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Facilities Coordinator role. Familiarise yourself with the responsibilities listed in the job description, such as managing helpdesk queries and supporting site operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since strong customer service experience is key for this role, prepare examples from your past work where you handled challenging situations or provided exceptional service. Be ready to discuss how you remain professional under pressure, as this will demonstrate your suitability for the fast-paced environment at Mitie.
✨Brush Up on Your IT Skills
As a Facilities Coordinator, you'll need to be competent with IT, especially Microsoft Office. Before the interview, ensure you're comfortable discussing your IT skills and can provide examples of how you've used them in previous roles. This will reassure the interviewers that you can handle the technical aspects of the job.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team, the new site, or Mitie's culture. This shows that you're engaged and serious about the opportunity. Plus, it gives you a chance to assess if this is the right fit for you too!