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- Tasks: Lead a dynamic team, manage operations, and support senior management in a fast-paced environment.
- Company: Join Mitie, the UK's leading facilities management and professional services company.
- Benefits: Enjoy flexible working, competitive salary, and a range of lifestyle benefits.
- Why this job: Make a real impact while developing your career in a supportive and inclusive environment.
- Qualifications: Strong organisational skills and experience in line management are essential.
- Other info: Access to training, development opportunities, and fun staff social events.
The predicted salary is between 27000 - 36000 ÂŁ per year.
Better places, thriving communities. A fantastic opportunity has arisen to join our Police Services Central Operations Team as a Team Leader - supporting a service we’re incredibly proud of.
We’re looking for someone who is not only highly organised and great with people, but who brings genuine warmth, a proactive mindset, and a passion for helping a busy team thrive. Could this be you?
You’ll Fit Right In If You’re:
- Highly organised and able to manage your own workload with minimal direction
- A confident, approachable communicator at all levels
- Comfortable using Microsoft applications
- Experienced in line managing within a busy office environment
- Calm, solutions-focused, and keen to make things better, not just keep things moving
If that sounds like you, this could be the start of a fantastic new chapter!
About The Role:
You’ll be joining Care & Custody Police Services, the UK’s leading forensic healthcare and custody detention provider, delivering services to 27 police forces nationwide. As part of the central operations team, you’ll play a key role in supporting senior management teams across our contracts, while leading a team of five administrators to deliver an exceptional, confidential, and professional service. No two days are the same - the work is varied, fast-paced, and genuinely impactful.
You’ll work alongside our existing Police Services Operations Team Leader in an integrated and hybrid way. Together, you will:
- Share responsibilities such as 1-1s and workload oversight
- Cross-skill and support each other to ensure consistent coverage
- Provide mutual cover for leave and busy periods
- Work collaboratively to continuously improve and harmonise processes
- Bring ideas, challenge the status quo, and drive efficiency alongside the Business Operations Manager
Where you’ll work:
You’ll be primarily based at our Manchester office but will benefit from an agile working arrangement, combining office presence with home working. We believe this blend boosts productivity, wellbeing, and work–life balance.
What We Offer:
Along with our core benefits - Employee Assistance Programme, Cycle to Work scheme, Virtual GP, Save As You Earn Scheme and more - you’ll also enjoy:
- On-site canteen with flexible “grab & go” options
- Supportive induction and tailored development opportunities
- Paid volunteering days
- Fully-funded apprenticeships
- Free on-site parking
- Staff social events (pizza days, buffet days, competitions)
- Fast-tracked manager career development pathways
Role details:
Location: Pacific House, Atlas Business Park, Simonsway, Wythenshawe, Manchester, M22 5PR
Hours: 42 hours per week, Monday–Friday, with some flexibility for occasional out-of-hours or on-call needs.
Annual Leave: 25 days + bank holidays (with an option to purchase more)
Salary: ÂŁ32,300
Start Date: March/April 2026 (negotiable)
Closing Date: 25 February 2026 (or sooner if a suitable candidate is appointed)
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sara Sanders at sara.sanders@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Operations Team Leader employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your people skills! Since the role requires great communication, think of examples from your past experiences where you've successfully managed a team or resolved conflicts. Bring those stories to the table!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Operations Team Leader
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your organisational abilities in your application. We want to see how you manage your workload and keep things running smoothly, so share examples of how you've done this in the past!
Be Approachable and Personable: Since we're all about teamwork, let your personality shine through! Use a friendly tone in your application and mention any experiences where you've successfully communicated with different levels of staff.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the initiative to align their skills with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Team Leader role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience makes you a perfect fit for the team.
✨Showcase Your People Skills
As a Team Leader, being approachable and a confident communicator is crucial. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. This will demonstrate your ability to lead and support your future colleagues effectively.
✨Be Solutions-Focused
The job description highlights the need for a calm, solutions-focused mindset. Think of specific challenges you've faced in previous roles and how you overcame them. This will show that you're proactive and ready to tackle any issues that may arise.
✨Embrace the Agile Working Environment
Since the role involves a mix of office and home working, be prepared to discuss how you manage your workload independently. Share strategies you've used to stay organised and productive in a flexible work setting, as this will resonate well with the interviewers.
