At a Glance
- Tasks: Lead security operations across multiple sites, ensuring top-notch service and compliance.
- Company: Join Mitie Business Services, a leader in security solutions with a people-focused culture.
- Benefits: Enjoy flexible benefits, including virtual GP access, extra holiday days, and discounts.
- Other info: Opportunities for career growth and professional development in a supportive team.
- Why this job: Make a real impact by leading teams and enhancing customer relationships in a dynamic environment.
- Qualifications: 2+ years in security management, strong leadership, and excellent communication skills required.
The predicted salary is between 40000 - 40000 £ per year.
Operations Manager - Derbyshire, Lincolnshire, Nottingham and surrounding areas
Company
Mitie Business Services – Security
Hours
40 hours per week – Monday to Friday (Flexibility required as hours will vary)
Salary
£40,000 per annum
Contract
3 months fixed‑term contract with possibility of extension for up to 4 years.
We are seeking an experienced, driven, and people‑focused Security Operations Manager to join our growing team.
This key leadership role is responsible for the operational delivery, service excellence, and commercial performance of a portfolio of security contracts.
You will lead from the front, ensuring the highest standards of customer service, compliance, and employee engagement across your sites while working closely with clients, operational teams, and regional leadership.
- Operational Leadership
- Lead and manage the day‑to‑day delivery of security operations across multiple sites.
- Ensure all contracts are delivered in line with customer requirements, company standards, and contractual obligations.
- Drive operational excellence through effective planning, performance management, and resource allocation.
- Monitor service delivery, identify areas for improvement, and implement corrective actions where required.
- Act as Duty Manager on a rota basis, providing operational support and leadership during incidents and out-of-hours escalations.
- People Management
- Recruit, onboard, develop, and retain high‑performing security teams.
- Conduct regular welfare checks, site visits, and employee engagement activities.
- Manage performance, attendance, conduct, and capability matters in line with company procedures.
- Carry out performance reviews and appraisals for direct reports, setting clear objectives and development plans.
- Identify talent and succession opportunities, supporting future leaders within the business.
- Promote a positive culture that encourages accountability, professionalism, and continuous improvement.
- Client Relationship Management
- Build and maintain strong relationships with customers, becoming a trusted operational partner.
- Conduct regular customer meetings and site reviews.
- Produce and deliver service reports, action plans, and operational updates as required.
- Manage customer expectations effectively, ensuring issues are resolved promptly and professionally.
- Identify opportunities to enhance service delivery and support business growth.
- Compliance, Quality & Risk Management
- Ensure full compliance with SIA licensing requirements, company policies, assignment instructions, and relevant legislation.
- Conduct site audits, inspections, and compliance reviews to maintain operational standards.
- Investigate incidents, complaints, and service failures, ensuring lessons learned are implemented.
- Maintain accurate operational records and reporting.
- Promote a strong culture of health, safety, and wellbeing across all sites.
- Commercial & Financial Management
- Support the delivery of regional growth objectives and business plans.
- Manage labour costs, overtime, and resource planning to ensure operational efficiency.
- Assist with budgeting, forecasting, and monthly business reporting.
- Monitor contract performance against agreed KPIs and financial targets.
- Identify opportunities for service enhancements and contract growth.
Essential Qualifications
- Minimum 2 years’ experience in a security management or operational leadership role.
- Front‑Line SIA Licence.
- Full UK Driving Licence (no more than 3 points).
- Proven experience managing teams across multiple locations.
- Strong customer relationship management skills.
- Experience of incident management and operational problem solving.
- Excellent communication and stakeholder management skills.
- Good understanding of employment legislation, compliance requirements, and security industry standards.
- Commercial awareness with the ability to manage budgets and operational costs.
Desirable Qualifications
- Experience within a manned guarding environment.
- IOSH Managing Safely qualification / HABC Level 3.
- Knowledge of workforce management and scheduling systems.
- Experience managing key or corporate accounts.
- Leadership or management qualification.
- Personal Attributes
- A natural leader who inspires confidence and accountability.
- Customer‑focused and passionate about service excellence.
- Calm under pressure and able to make sound decisions quickly.
- Organised, proactive, and highly self‑motivated.
- Commercially minded with a focus on continuous improvement.
- Professional, approachable, and committed to developing others.
- Success Metrics
- High levels of customer satisfaction and contract retention.
- Engaged, motivated, and well‑supported teams.
- Strong compliance and audit performance.
- Effective management of operational costs and resources.
- Delivery of regional growth objectives and service improvements.
- A positive culture focused on safety, professionalism, and excellence.
Benefits
- Our market‑leading offering provides benefits that suit your lifestyle:
- Access to a virtual GP for video or phone consultations.
- Salary Finance scheme allowing you to access up to 50% of earned pay before payday for a small fee.
- Flexible lifestyle benefits platform, Choices, enabling purchase of up to five extra days’ holiday each year, critical illness insurance, dental treatment, and technology products.
- Mi Deals platform offering high street discounts from thousands of retailers and gyms.
- Cycle‑to‑work scheme.
- Life cover of up to four times your salary.
- Enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan with potential free shares.
- Recognition with Mitie Stars, including monthly cash prizes and an end‑of‑year top prize of £10,000.
- Wide range of training and development resources to progress your career.
- Inclusive Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible to all.
If you have a disability or long‑term condition (for example, dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing at.
#J-18808-Ljbffr
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get Involved with Local Security Events
Check out local security forums or events happening in your area. These gatherings are great for meeting pros in the field, getting insider info about temporary roles, and building your visibility in the security-services community.
✨Connect with Security Suppliers and Agencies
Temporary positions in security often come from agencies that specialise in placing candidates. Reach out to these agencies directly and let them know you’re available. Often, they can put you forward for roles faster than traditional job applications!
✨Keep Your Skills Up to Date
Stay sharp with your security knowledge! Consider brushing up on your certifications or attending short courses that might be relevant to temporary roles. This will show potential employers, like Mitie Cleaning & Hygiene Services, that you’re committed and ready to hit the ground running.
✨Don't Forget to Apply on Our Website!
When you find roles that catch your eye, don’t forget to apply through our website! It streamlines the process and increases your chances of getting noticed. Agencies love it when candidates show initiative!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Security Skills:When applying for a temporary role in security services, make sure to highlight any relevant skills or certifications you have—like SIA (Security Industry Authority) licences or first aid training. We want to see your qualifications shine through so that we know you’re ready to jump in and keep things safe!
Tailor That CV for Security:Your CV should reflect your experience directly related to security services. Include any past roles where you’ve managed safety, handled security equipment, or dealt with incident responses. Let’s make sure it’s bespoke to show that you're the perfect fit for the type of environment we work in at Mitie Cleaning & Hygiene Services.
Stay Clear on Availability:Since it’s a temporary position, we really need to know when you’re available to start and how flexible you can be with your hours. Be upfront about your schedule in your cover letter so we can assess whether it fits our needs. It’ll save us both a lot of time!
Use Real Examples in Your Cover Letter:Don’t just tell us you're attentive and reliable; share specific experiences that demonstrate those traits. Reference real incidents where you’ve successfully de-escalated a situation or dealt with a challenging scenario. This is your chance to show us what you’d bring to the table at Mitie Cleaning & Hygiene Services.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Understanding Protocols
In the security services industry, it’s crucial to familiarise yourself with the relevant protocols and regulations in your area. Brush up on emergency procedures and reporting protocols, as interviewers might ask you scenario-based questions to assess your readiness for on-the-job situations.
✨Highlighting Flexibility
As this is a temporary role, emphasise your adaptability and willingness to jump in wherever needed. Talk about any previous temporary positions where you've successfully adjusted to new environments, showcasing your ability to handle diverse situations.
✨Showcasing Communication Skills
Good communication is key in security services, whether it's to de-escalate a situation or effectively report incidents. Be prepared to demonstrate your ability to communicate clearly and calmly, possibly through role-playing scenarios during the interview.
✨Knowledge of Security Tools
Familiarise yourself with the tools commonly used in security services, such as surveillance systems or access control software. If you've had experience with any specific technologies, be sure to mention them, as this could set you apart from other candidates.
