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For Companies At a Glance
- Tasks: Ensure safety and well-being of staff, visitors, and prisoners at HMP Millsike.
- Company: Join Mitie Care & Custody, a leader in innovative prison management.
- Benefits: Earn £29,345 with flexible benefits and extensive training opportunities.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Basic IT skills and excellent communication abilities required.
- Other info: Diverse and inclusive culture fostering innovation and creativity.
The predicted salary is between 29345 - 29345 £ per year.
Better places, thriving communities. Salary: £29,345
Are you looking for a new role where you can genuinely make a difference?
About HMP Millsike – A New Approach for a New Prison
HMP Millsike is a brand new prison dedicated to transforming lives through a contemporary, evidence‑based approach to prison delivery. Our vision is to protect the public while fostering an environment of rehabilitation and personal growth. We aim to create a vibrant community where individuals can develop the skills and resilience needed for successful reintegration into society.
Skills And Attributes
- Empathy
- Integrity
- Resilience
- Showing respect
- Assertion
- Communication skills
- Suspending judgement
- Basic IT skills
Why apply for this role?
- Help make a real difference to people's lives
- An opportunity to build your career within a brand new state‑of‑the‑art prison
- Continuously develop new skills and work with an incredible team
- Excellent salary of £29,345 and benefits package to reward your hard work
- Permanent contract, 40 hours per week
Core Values and Culture
- We are one Mitie: Delivering seamless, unrivalled service by working together.
- Built on integrity and trust: Upholding integrity and trust in all actions.
- Going the extra mile: Committed to excellence in service delivery.
- Our diversity makes us stronger: Embracing diverse backgrounds to generate innovative ideas.
- Customer‑centric: Partnering with customers to put their needs first.
OSG Job Responsibilities
- As an OSG, you will play a vital role in ensuring the safety, security and well‑being of staff, visitors and prisoners at HMP Millsike.
- Managing entry and exit procedures for staff, visitors, contractors and vehicles.
- Providing exceptional customer service to visitors, fostering a welcoming and safe environment.
- Putting visitors at ease and answering questions about any aspect of prison life.
- Supporting visitors and understanding that having a loved one in prison can be distressing, anxiety‑provoking, difficult for families and friends of prisoners.
- Conducting regular patrols to maintain external security.
- Performing searches and confiscating forbidden items in line with policies.
- Escorting visitors and prisoners to ensure safety and security.
- Handling mail and maintaining logs to report contraband items.
- Supervising prisoner activities, including clothing and property exchanges.
- Operating the establishment's radio system and monitoring CCTV.
- Monitoring the prisoners' PIN Phone system and maintaining logs.
- Ensuring compliance with safeguarding procedures and seeking advice when needed.
- Performing administrative tasks to ensure accurate data maintenance.
Person Specification Requirements
We love to see applications from people who are motivated, hardworking, and willing to learn. Here are the core requirements we are looking for in the OSG role:
- Basic to intermediate IT skills (Microsoft Excel, Word, Outlook).
- Excellent communication skills.
Why Join Us?
At Mitie Care & Custody, diversity and inclusion are at the heart of our operations. We are committed to creating an environment where everyone can thrive and be their best. Our diverse culture fosters innovation and creativity, ensuring that all voices are heard and valued. By joining us, you become part of a team dedicated to making a positive impact on the lives of prisoners and their families.
We provide a range of flexible benefits, including virtual GP care, salary finance, a flexible lifestyle benefits platform, high‑street discounts, a cycle‑to‑work scheme, life cover, enhanced pension contributions, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan. Employees receive Mitie Stars recognition and can compete for monthly cash prizes, including a £10,000 top prize. We offer extensive training and development opportunities and are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make reasonable adjustments, please let us know.
Apply Now
Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
Operational Support Grade employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Grade
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on HMP Millsike and Mitie's values. This will help you connect your own experiences with their mission of rehabilitation and community building.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, try role-playing common interview questions with a friend. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Show your empathy! In your interview, share examples of how you've supported others in difficult situations. This will demonstrate that you have the right mindset for working in a prison environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Mitie careers page. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the team.
We think you need these skills to ace Operational Support Grade
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for making a difference shine through. We want to see how much you care about supporting individuals and fostering a positive environment at HMP Millsike.
Tailor Your Application: Make sure to customise your application to highlight the skills and attributes mentioned in the job description. We’re looking for empathy, integrity, and strong communication skills, so weave these into your narrative.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at HMP Millsike.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Understand the Role
Before your interview, take some time to really understand what the Operational Support Grade role entails. Familiarise yourself with the responsibilities and think about how your skills, like communication and empathy, can contribute to creating a safe and welcoming environment at HMP Millsike.
✨Showcase Your Values
Mitie values integrity, trust, and going the extra mile. During the interview, share examples from your past experiences that demonstrate these values. This will show that you align with their core culture and are ready to contribute positively to the team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenging situations, especially those involving visitors or prisoners. Think of specific instances where you've shown resilience or effective communication, and be ready to discuss how you managed those situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how the team fosters a supportive environment. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
