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- Tasks: Supervise a team of Cleaning Operatives and ensure top-notch service delivery.
- Company: Join Mitie, the UK's leading facilities management company with a diverse workforce.
- Benefits: Enjoy flexible benefits, virtual GP access, and recognition rewards up to £10,000.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Supervisory experience preferred but training is provided; IT skills are essential.
- Other info: Inclusive recruitment process; we value diversity and support personal development.
The predicted salary is between 28800 - 43200 £ per year.
Overview
To supervise a team of up to 20 Cleaning Operatives to ensure we deliver the service level requirements for the contract. The job holder will be responsible for ensuring compliance in line with the BICS industry standards as well as ensuring all Health and Safety requirements associated with the working environment are adhered to.
Responsibilities
- Carry out day to day management of your team’s planned and unplanned absences, probation reviews, performance management, conduct and investigations in line with Mitie Policies and Procedures.
- Ensure resource levels are maintained to the agreed operating levels.
- Perform stock taking of all consumables and place orders via the approved internal process.
- Carry out daily pre-job briefs and post-job reviews and ensure all learning is cascaded to the wider team.
- Perform regular inspections of working areas and audits in line with the compliance schedule.
- Be a point of contact for all client related inquiries and requests.
- Observe and ensure all client compliance, standards and expectations are adhered to.
- Carry out toolbox talks, risk assessments briefings and on the job refresher training.
- Provide support across the contract to ensure resilience is maintained.
- Coordinate complaints and feedback for your area of work and follow escalation routes if required.
- Solve operational problems and identify suitable solutions in line with service delivery.
- Provide support and guidance regarding safe operation of machinery and equipment, cleaning standards and general health and safety practices including issuing of PPE and lone working arrangements.
- Ensure Cleaning Operatives are engaged and kept up to date with area specific updates and personal development.
- Ensure team welfare is of a high standard including break facilities, rotation of staff where appropriate, and that equipment is in good order and suitable for the task.
- Proactively participate in furthering your development, maintaining growth in skills and knowledge deemed essential to the role.
What we are looking for
- Supervisory experience preferred – although training will be given.
- IT literate.
- Ability to communicate at all levels.
- Ability to work on own and as part of the wider team.
- Working knowledge and understanding of health and safety policies.
- Represents Mitie’s values on site by being presentable, uniformed, affable and helpful always.
Benefits
- Our market-leading offering provides you with benefits that suit your lifestyle, including access to a virtual GP, Salary Finance for financial wellbeing, flexible lifestyle benefits platform Choices, high street discounts via MiDeals, cycle-to-work scheme, life cover, enhanced pension contributions, and share plans where available.
- Recognition through Mitie Stars with monthly cash prizes and an annual top prize of £10,000.
- Opportunities for training and development through a diverse range of resources.
Additional information
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make reasonable adjustments during the recruitment process, please let us know by emailing Vaibhav Singh at Vaibhav.Singh@mitie.com.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, with clients ranging from household names in banking to government sites, hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
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Operational Supervisor employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for an Operational Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with Mitie's approach to health and safety, as well as their commitment to employee welfare. This will help you stand out as someone who truly aligns with their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and compliance. Use examples from your past experiences to demonstrate how you've successfully led teams and handled operational challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Mitie team and ready to contribute to our success.
We think you need these skills to ace Operational Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operational Supervisor role. Highlight any supervisory experience and your understanding of health and safety policies, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've managed teams or solved operational problems in the past.
Showcase Your IT Skills: Since being IT literate is important for this role, don’t forget to mention any relevant software or tools you’re familiar with. We want to see how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of an Operational Supervisor. Familiarise yourself with BICS industry standards and health and safety policies. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your supervisory experience, even if it's limited. Think of examples where you've led a team or managed a project. Highlight how you handled challenges and ensured compliance with standards, as this is crucial for the role.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage in a conversation. Ask about the team dynamics and how they handle operational problems. This shows your interest in the role and helps you gauge if it’s the right fit for you.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle issues like staff absences or client complaints. Practising these scenarios can help you articulate your thought process clearly during the interview.
