Office Experience Coordinator

We're looking for a proactive, organised and people-focused Office Experience Coordinator to become the heartbeat of a fast‑paced, creative workplace. This role is far more than reception and administration. It's about creating an environment where colleagues, clients and visitors feel welcomed, supported and looked after from the moment they arrive. You'll combine outstanding customer service with operational excellence, bringing energy, personality and professionalism into everything you do.

What You'll Be Known For

• Creating Moments that matter through Workplace Experiences
• Delivering warm, engaging and professional welcomes to colleagues, clients and visitors
• Acting as the first point of contact and creating positive first impressions
• Bringing energy and personality to the workplace experience
• Supporting visitors and clients to ensure every interaction feels seamless and effortless
• Building strong relationships across teams and becoming the trusted “go‑to” person within the office

Owning the Workplace Environment

• Managing reception and ensuring the front‑of‑house experience always feels professional, polished and welcoming
• Coordinating meeting room bookings and ensuring spaces are fully prepared for meetings, interviews and presentations
• Supporting deliveries, post, couriers and workplace logistics efficiently
• Ordering office and kitchen supplies to keep the workplace running smoothly
• Taking pride in the presentation, organisation and energy of the office environment

Creating a Safe, Trusted & Confidential Environment

This is a creative, energetic and people‑focused environment but it's also one built on trust, professionalism and discretion. As the face of the workplace, you'll play a key role in maintaining a safe, secure and highly professional environment for colleagues, clients and visitors. You'll be trusted to confidently own the space, manage situations calmly, and ensure workplace standards, security and safeguarding expectations are consistently upheld. This role requires someone who can balance warmth and approachability with maturity, confidence and sound judgement.

Required

Because of the nature of the business and the confidential work taking place on site, successful candidates will be required to:

• Sign a confidentiality and non‑disclosure agreement
• Complete a DBS check
• Successfully pass a 5‑year employment vetting and extensive background screening

Driving Operational Excellence

• Processing invoices, receipts and expenses accurately and efficiently
• Supporting office processes and identifying opportunities to improve ways of working
• Monitoring security systems and escalating concerns appropriately
• Supporting the Office Manager and wider Operations team with day‑to‑day workplace activity
• Taking ownership of tasks and ensuring nothing falls through the cracks

Who Thrives in This Role?

This role is perfect for someone who is naturally organised, people‑focused and energised by creating great experiences for others. You might come from hospitality, office coordination, reception, events, retail or another customer‑focused environment. What matters most is your attitude, energy and ability to make things happen.

You’ll Thrive If You

• Love creating welcoming and engaging environments
• Can confidently take ownership of a space and remain calm under pressure
• Balance professionalism and personality naturally
• Are comfortable working independently and using your judgement
• Understand the importance of confidentiality, safeguarding and discretion
• Can adapt your approach depending on the situation and environment
• Are proactive and take ownership naturally
• Enjoy balancing people interaction with organisation and admin
• Stay calm, organised and solutions‑focused in busy environments
• Bring positivity and professionalism into every interaction
• Have a strong eye for detail and presentation
• Enjoy improving processes and making things run more smoothly
• Are computer literate across Outlook, Word and workplace systems

Why Join Signature

Because this is more than an admin role, it's an opportunity to shape the workplace experience every single day.

• Work within a vibrant, creative and people‑focused environment
• Gain exposure across workplace operations and experience delivery
• Be part of a collaborative and supportive team culture
• Bring ideas forward and help improve how the workplace operates
• Be recognised for the impact you make every day

Benefits

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer a virtual GP, financial wellbeing assistance through our Salary Finance scheme (access 50% of earned pay before payday for a small fee, competitive loans), a flexible benefits platform “Choices” where you can customise benefits (dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost, etc.), high street discounts via MiDeals platform, a cycle‑to‑work scheme, life cover (greater of your equivalent annual salary or a minimum of £10,000), save‑as‑you‑earn scheme, Mitie Matching Share Plan (you could be awarded free shares), Mitie Stars awards (cash prizes each month, chance of £10,000 top prize) and a range of training and development resources.

Ready to Own the Energy?

If you're passionate about people, thrive in fast‑paced environments and love creating exceptional workplace experiences, we'd love to hear from you.

Inclusive Recruitment

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.